Helensburgh Private Hire

Critical: Professionalism, Punctuality, Quality
Taxi for 8 people didn’t show. Said they’d send taxis after that and then ignored my calls. Excuse for not sending the first taxi was “we don’t have an 8 man available so we didn’t send one, we do however have 2 4 mans”

Critical: Quality
No show. Waited half an hour. I was hungry and disappointed, never using them again.

Positive: Professionalism, Punctuality, Quality, Value
great taxi service lower rates than others in the area they are pre-booked only and will allocate you a vehicle if you dont use the vehicle they allocate they can not pick up anyone else like taxis

Positive: Professionalism, Punctuality, Quality, Value
great service on time clean vehicle, lower rate than other taxis i have used in the town and they take contactless payments in vehicle

Great service and on time unlike others in the area they are pre booked only so if you call them and jump into something else then you wonder why you are not getting any response from them as when they allocate you a vehicle it's only for the person who booked it as they can't pick up anyone else unless they book unlike taxi who will take you without any booking

Critical: Punctuality
Terrible, didn't show up for 45 minutes. Didn't respond go calls. DO NOT USE

Absolutely terrible. 15 mins after expected arrival still hadn't arrived, wouldn't answer calls.
After finally getting through operator claimed taxi on way. 1 hour later after repeated calls was a no show. AVOID.

Critical: Professionalism, Quality
I've tried to use this service a few times now. Everytime I've tried they haven't answered the phone. If you aren't a 24 hour service, don't advertise so!

Had to make a complaint to the council against this company. Cab booked and driver failed to collect. When called to see where the cab was the driver said he was too busy collecting a takeaway! After that he was rude & abusive, driving up to the passenger and driving away. AVOID.

Phoned up, was told no need to book in advance so called 1hour later, rudely told was busy. Not the first time I have had issues with the company previously not turned up when told they was on way.

Found Glasgow Coach Drivers/Helensburgh Private Hire after trying to arrange a taxi to the south side of Glasgow from Glasgow Airport in July 2019.
The booking was confirmed by 25th March 2019 with an agreed price after a few emails back and forth with Colin McNeill, a couple of times I had to chase him up to ensure that he had seen my last email but I didn’t find this too concerning. I also called them to make sure that the booking had been correctly made and that they had all the details they needed.
I went on holiday with my family a few months later thinking our taxi back home was sorted

AWFUL COMPANY DO NOT USE. DESPITE CONFIRMING PICKUP TIME THEY GOT IT WRONG AND LEFT US STRANDED!!!! SAID THEY WOULD PHONE BACK AND DIDN'T AND IGNORED ALL CALLS!!! BIG THANKS TO WRIGHT'S TAXIS WHO PICKED US UP A MUCH MORE PROFESSIONAL COMPANY! AVOID HELENSBURGH PRIVATE HIRE DO NOT USE NOT A TRUSTWORTHY COMPANY!!!!! COWBOYS NEED THEIR LICENSE REVOKING

Seems an ok service but I would not use your service again.
I hired this company to transport my bridesmaids to the church for my Wedding, as i saw the service advertised on many wedding websites and the images of the bus looked good especially the size of the of transportation, which i would have needed. Anyway this is what happened on my Wedding… Day: - driver was 15 minutes late. There was roadworks, however that should not matter, a business like this surely you plan your route in advance, to ensure you arrive on time. - The child seat buckle would not clip and his reply was "it doesn

Great service on Saturday night. 100% worth booking it with how much it was. Helensburgh to Glasgow and then back at 0330 all for what it probably would have cost one way with other companies. Defo went out of their way for all of us so thank you very much.

Amazing service and beautiful vehicles....seriously impressive - would highly recommend Helensburgh Private Hire.

Excellent service £90 return for 7 of us to Glasgow airport. Not ideal times either both 5am. Drivers very friendly and helpful

Shocking service! Did not even show up to pick up 16 of us to take to the airport for a hen do!! DO NOT USE