Chaplane is an approved repairer. Our repair methods are second to none and we have the confidence of vehicle manufacturers and insurance companies alike. We undertake to repair your car to its original standard using only genuine parts where possible. We are dedicated to customer service and will ensure clear communication and customer satisfaction throughout your experience with us.
Our 'care' objective will be to ensure you are back on the road quickly and safely. Unfortunately accidents do happen and you may be in need of professional repair. You'll be faced with an important decision - who will repair your vehicle to its original condition? An easy answer - Chaplane. There really is no reason to accept anything less.
Our 'care' objective will be to ensure you are back on the road quickly and safely. Unfortunately accidents do happen and you may be in need of professional repair. You'll be faced with an important decision - who will repair your vehicle to its original condition? An easy answer - Chaplane. There really is no reason to accept anything less.
Services
Chaplane is a family run business that was established by Alan Chapman in 1968 and continues to go from strength to strength under the direction of his son Paul. We are specialist repairers for Porsche and were proud winners of the Porsche Centre Approved Body Repairer Bodyshop of the Year award in 2008 and 2009.
As an independent and family run business, we pride ourselves on giving all of our customers a first class experience. Please tell us about yours by filling in our short Customer Satisfaction Survey below. We value your opinion and your feedback helps us maintain and improve our level of service for the future.
We pride ourselves on our customer service and want your entire experience with us to be first class. From initial survey of vehicle damage through to completion of repairs and vehicle collection I found Chaplane's to provide a timely service with continuous information of when the vehicle will be repaired along with a professional, courteous service throughout.
As well as being an approved repairer, we can liaise with any insurance company on your behalf - especially if the accident wasn't your fault. You have the legal right to choose who repairs your vehicle. We offer a vehicle recovery service so we can collect your car from the scene of an accident. Our highly motivated and trained technicians can repair your vehicle back to manufacturers standard.
You will receive an email link from either Fix Auto* or Volkswagen that will take you to a Customer Satisfaction survey. Good customer service is our most important goal and your concerns and comments mean a lot to us. Please help us by completing the online survey. Wheel alignment is an essential vehicle service which ensures your car operates with maximum efficiency, comfort and safety.
Reviews (16)
Peter Williams
Dec 12, 2021
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I needed some assistance with my car following a small knock whilst reversing that displaced the rear number plate lights. Chaplane Accident Repair Centre could not have been more helpful and professional in immediately fixing the issue for me. I could not have asked for a more friendly and helpful approach to dealing with my issue and getting my car safely back on the road. Great service and fully recommended. Would be more than happy to use them again in the future.
Phil Foster
Aug 28, 2021
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Pete Jarvis
Jul 17, 2021
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Nina Granata
Jul 08, 2021
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Will Riches
May 21, 2021
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I was unfortunately involved in a collision in my brand new Nissan 370z. It involved a large articulated lorry coming into contact with my car multiple times causing devastating damages to my new car. I was worried that this could have written my car off.
Chaplane was the recommended repair shop by my insurance company, and was happy to go proceed with them following their good reviews on multiple platforms.
They took on a big project with this repair. It involved sourcing a large number of rare or no longer manufactured parts, repairing a rare car for which they likely hadn't worked on before
Chaplane was the recommended repair shop by my insurance company, and was happy to go proceed with them following their good reviews on multiple platforms.
They took on a big project with this repair. It involved sourcing a large number of rare or no longer manufactured parts, repairing a rare car for which they likely hadn't worked on before
Andrew Wells
Apr 08, 2021
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Just had facelift lights fitted to my Porsche by Chaplane ARC. As always, excellent, high quality, attention-to-detail service. Great Team. Much more than just 'Accident Repair'. Would highly recommend.
28-04-21 - Just had our Black Mercedes GLA Valeted by Chaplane (Gold Wash). Absolutely amazing, best that it has looked. Will definitely be using this service again, and exploring the other treatments offered by Chaplane. Again, would highly recommend.
28-04-21 - Just had our Black Mercedes GLA Valeted by Chaplane (Gold Wash). Absolutely amazing, best that it has looked. Will definitely be using this service again, and exploring the other treatments offered by Chaplane. Again, would highly recommend.
Taner Hassan Counselling & Psychotherapy
Jan 03, 2021
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Fantastic company, really welcoming and personable. receptionist is lovely, and Lloyd has taken care of me twice. Once when my car was written off needing repair and my insurance company sent me to them. this was two years ago.
I returned yesterday to get my wing mirror replaced and painted. Great job, great customer care and will retain my custom for sure. See you in the spring for a treatment on my car which I've forgotten...think its mop and wax, to buff out scratches and give my car a lovely shine again.
Thanks again. rare to find this type of service these days!
I returned yesterday to get my wing mirror replaced and painted. Great job, great customer care and will retain my custom for sure. See you in the spring for a treatment on my car which I've forgotten...think its mop and wax, to buff out scratches and give my car a lovely shine again.
Thanks again. rare to find this type of service these days!
Michael Kennedy
Dec 04, 2020
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Chaplane looked after my Range Rover after another company undertook "substandard" work. Chaplane very much under promised and over delivered taking half the time to complete the work (paint removal) and cost me less than the quote while loaning me a courtesy car! Absolutely fantastic! Would easily recommend to anyone! Great to see a family run business doing well in these uncertain times!
Gina Oakes
Oct 21, 2020
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Samantha Perry
Jul 04, 2020
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***Absolutely Fantastic***
My car had been involved in an accident and Chaplane were my insurers approved repairer despite not being local to my home address. From the start of the process I was confident that my car would be in good hands. I was not disappointed, the driver who delivered my courtesy car and took my car away was amazing. A very kind and professional man with a friendly ear! I received a call when my car arrived at the repair centre as there was some unrelated issues with my car that they offered to sort out for me at a competitive price. I was kept up to date via text and phone
My car had been involved in an accident and Chaplane were my insurers approved repairer despite not being local to my home address. From the start of the process I was confident that my car would be in good hands. I was not disappointed, the driver who delivered my courtesy car and took my car away was amazing. A very kind and professional man with a friendly ear! I received a call when my car arrived at the repair centre as there was some unrelated issues with my car that they offered to sort out for me at a competitive price. I was kept up to date via text and phone
Sally Hewes
Oct 21, 2018
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Keith Flynn
Apr 07, 2018
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I am an Essex based detailer. I am detailing a nitrous blue rs focus for my customer who has just had it painted by you guys. I have to say I am completely blown away by the quality of your work. It's by far the best paintwork I have had come through my place. I will most certainly recommend you guys
Chris Wickers
Dec 14, 2017
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Nichola Ure
Dec 06, 2017
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Heather Riley
Feb 04, 2017
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Steven Drake
Jan 21, 2017
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