Dr. FIX are the most trusted franchise offering Watch & Jewellery Repair, Key Cutting and Engraving services. Dr. FIX was first established in 2004 and originally operated under The Watch Medic brand. As the services offered a broader appeal to the consumer the DrFIX brand was then established in 2013.
Our extremely high levels of customer service, impressive margins and a recession resistant business concept continues to be the key to our success. Dr. FIX are a retail based kiosk business based in busy shopping centres/footfall locations which specialise in key cutting, watch and jewellery repairs, the merchandise of watches and engraving.
Our extremely high levels of customer service, impressive margins and a recession resistant business concept continues to be the key to our success. Dr. FIX are a retail based kiosk business based in busy shopping centres/footfall locations which specialise in key cutting, watch and jewellery repairs, the merchandise of watches and engraving.
Services
Dr. FIX having been servicing customers since 2004. We offer a wide range of repairs to popular models of mobile phone and tablets. If you phone is not insured for the damamge then Dr. FIX can offer a cost effective way to get your phone up and running again. Bring in your device to one of our branches today or else you can use our fast and secure postage service.
The repair market for watches and jewellery is growing as budgets tighten. As the traditional Jeweller focuses on high end sales there has never been a bigger demand for changing watch batteries; we carry out this service within the hour. Straps, bracelet adjustments, glass repairs and all servicing work is undertaken too.
Our on site and within the hour service provides almost unlimited options for personalising gifts and awards. To make your gifts that little bit more special. Same day service on most products; pet tags, iPods, jewellery, gifts, etc. The most personal touch you can add to any gift is personalizing it with your own words.
Reviews (9)
It'S. Brxndor
Jan 14, 2022
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Gardner McIntosh
Jan 05, 2022
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Avoid this outfit at all costs.!!!! My young daughter's iPhone screen replacement was a disaster. After 6 visits to the stall over weeks the iPhone remains unfixed. Different excuses each time but clearly the phone (which was bought new and sealed) was opened up and has not worked properly since. Today my young daughter told them herself , that the phone worked fine before they had replaced the screen. The representative told her " you should have taken better care of it in the first place then ! " Dr Fix It customer service matched the technical expertise and was non-existent. These phones are
Maged Omar
Nov 11, 2021
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Alison Smith
Oct 12, 2021
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Steve
Sep 26, 2021
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I popped passed the booth to get some assistance with my phone's charger port. The staff member was brilliant really personable and attentive and was able to quickly help whilst reassuring me throughout. We had a chat about a replacement screen and costs were advised honestly and unforcefully. He genuinely was interested in the RIGHT thing for me. To top it all off as the charging port fix was so easy and quick, he did not charge me. To say I cannot fault his service, I'm ashamed to say I didn't catch his name, would be inaccurate. I enjoyed the interaction and went away very happy, which is much
Alessandro Silvagni
Sep 26, 2021
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All staff are professional and happy to help. I've used Dr Fix (Dunfermline) for many years now. I had an issue with a watch which was only 18mths old, in brand new condition but had stopped working - with a new battery. The staff were happy to help and look at it, got it working and with no charge! Excellent customer service. Thank you.
Fiona McCreadie
Sep 15, 2021
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Ross Fraser
Sep 12, 2021
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My dad recommended Dr Fix after they changed out his old phone battery and said they were very reasonable. My phone charge point has had an issue for some time, as chargers would not go into my phone with a good connection. The man (didn't get his name) repaired the charge point in minutes. He then refused to take any money after I insisted on giving him something for doing the repair. Not many companies would do that. The very least I can do is leave a good review. Very helpful and an absolute gentleman. I will definitely go back there in future if me or my wife have problems with phones/watches
Matthew Irvine
Jun 20, 2021
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Fantastic service as always. Took two watches in today to be serviced. These watches hold sentimental value as they were my late father in laws. Very professional service carried out on both watches. Watches look fantastic and will last for many more years thanks to Darren & James. I can't thank you enough for keeping the memories alive. Well done guys, you should be proud of yourselves.