Dr C Hoffbrand

We joined the practice 9 months ago after relocating from Scotland. My husband and I both in our sixties have found the practice to be helpful and compassionate. There have been delays getting through on the phone, but I think that's understandable in today's Covid climate.
Telephone apts with GP s.....neither of us have ever felt rushed. ...on the contrary. Our experience has been very, very good in these challenging times. Thank you.

Their line is always busy, wrote to them using their online system regarding my severe pain on the back of my foot, hardly managing to walk, their answer was no appointments try later; they couldn't bother less, they should at least transfer me to a hospital. I genuinely avoid using them, unless I absolutely have to, because of their bad service.

I don't even want the admin staff here to call my number they're so obstructive and abusive - even giving fake information from my doctor that he never said. Every time I contact this surgery (now only every 3 months or so despite a serious medical condition) I get nothing but hassle and harassment. The most unprofessional and badly run GP practice I've ever had the misfortune to come across.
The doctors aren't much better with a Dr Benjamin backing this abhorrent behavior, making me feel that I have no right to medical care and am nothing but an imposition to the practice team. In fact, this

DO NOT BOTHER with this terrible place they are the worst gp ever created. I hope we can come together and shut this place down. We are unwell people and they come with the most lies to fill out patch form then they decide if it’s bad enough. I actually hope this come back to each any everyone of them that work there with there rude manner of the way they treat people
If there I’ll or not. They are not a dr they are just worker working behind the phone. And they have the cheek to tell you your not well or you are welll. Please u pray this come back to them x 10.

Receptionists rude, cant get through on the phone. Always a negative. Long message when you do get through running up your phone bill telling you not to bother to see a doctor. Will be moving in about 18 months from the area so will move GPs then once and for all.

Spent 20 mins on hold desperate to speak to someone before 6.30pm on a Friday because I am in excruciating pain after a procedure and they simply switched off the phone. A year of absolutely terrible treatment. I describe this GP surgery as vying for the worst in London - and there are plenty of contenders.

Not helpful at all! ~NO options to actually see a doctor!
beyond ridiculous!!! never ever helpful. DO NOT recommend this surgery at all!!
Don't come here!!!
I saw a doctor here about an ongoing problem I have and she didn't flag it. Then when I saw a private doctor about it he told me to up the dose of my medication, the doctor here said its not necessary. Basically they dont do pre-emptive just if you are about to die!

The most rudest gp. The women Janen told me I can’t haven face to face appointment but my daughter is so ill. So much rashes and I told her that I went in ANE tbey told me tomro book appointment with u gp emergency. And the ignerent women won’t let them see my daughter. I have the whole phone call regarding and I will tKe this to court.. I hope my daughter don’t fall worse I’ll then she is.
Please everyone here be careful they are the worse gp around. They would let your die in slow Deth eveil place

My husband is registered at this surgery for a couple of years now. He had to register here after his long term surgery closed. My husband has many ailments and has a heart condition. Ever since he's been here, he's received nothing but STRESS from the receptionists. This affects him and increases his stress levels. Unfortunately he's unable to register at any other near-by surgeries. If he could, he definitely would. The receptionists require training, they have a public facing job and they are the face of the surgery. It's extremely disappointing to be received at the surgery with such poor manners

I would give the surgery 0 stars if I could. My father is a patient here. He can NEVER get through on the phone and if he miraculously does it's usually after waiting over half an hour or more. The receptionists are RUDE and ill mannered. There have been a number of times they have inadequately dealt with my father's concerns/queries. He has been accused of not handing in completed forms he's personally handed in, then miraculously they've appeared, with no mention of an apology. Luckily he's taken photos of these as a record to prove. It's an absolute dispicable service. People go to the doctors