Nintronics

I have ordered a product online but 3 working day has passed and the sales team is not able to provide an update if they have the product in stock or not and I have no visibility into when the product is going to be shipped to me.

The worst consumer experience I had in years. Trying to purchase a product, called them, reply on the phone it's not my department it is sales but they are not in the office, call later or email. Emailed, no reply. Called, it is not me, person that takes care of it is not in the office, please leave number he will call you back. Did he? Nope. Honestly, how do you guys manage to sell anything?

I bought a new Chord Hugo TT2 from Nintronics Audio. Due to Covid it was all done on line and via email. I got a superb trade in deal from them, and in a couple of days they took my trade in and sent the Hugo. Email help was first class. Its nice to know that high quality service like this is alive and kicking at Nintronics. Well done and thanks.....I'll be back!
So, as I suspected I was back. In July 21 I was talking to Adam at Nintronics about new speakers. I bought a pair of Sonus Faber Olympica 3s. The speakers are looking and sounding beautiful. Many thanks to Adam and the team at Nintronics

Great place with lots of toys on display purchased a pair of B & W :-). Wish I found this place earlier could spend a few days in there listening and checking out all the beautiful products. I will definitely go there again from now on great honest advice and no pressure to buy which is great. Definitely give this a place a try.

Here’s my story: ordered and paid for some Dali Spektor 2’s on May 24 th, no word of dispatch by 28th so emailed to enquire- no reply. Waited until June 1st, eight days after payment and decided to ring to check on my order. I was informed that most Dali speakers were out of stock until August and that the company would check with the ‘rep’ to see… if the Spektor 2’s were also unavailable. They weren’t available until August. It appears Nintronics are selling a product they don’t have in stock and won’t have until August but will take payment

I have been dealing quite a lot with Nintronics recently and in fairness I have been quite demanding with conversations and borrowing kit etc. However I must say that the team are absolutely superb and friendly with a 'can do' attitude towards customer service. I'd like to thank Demi, Luke & Andy & Frazer for their help in getting me the right system and their patience and flexibility working with me in this quest. Nintronics is a great business and highly recommended in my opinion.

I bought some speakers from Nintronics a few years back. I have since bought other accessories like cable interconnects and so on over time. You will not get better service. Friendly, patient, polite and extremely professional. Top guys. Wasting your time if you go anywhere else.

Ordered and received an IsoTek Aquarius, some ProJect bits, speaker cable and a couple of other bits in the last month. The advice was always good, pointing out pro’s and con’s of the kit I was interested in and what it would do for the system it would work in. No high pressure sales. Ordering and payment was easy. The speaker cables were custom made and are top quality. The Project phono amp does exactly what it needs to do and the IsoTek Aquarius is phenomenal. If you are sceptical about mains conditioning, as I was, have a listen. Thanks to Adam and the rest of the staff for a hugely positive

Been visiting Nintronics for two years now and have bought multiple components for my hifi and home theatre there during that time. The owners are exceptionally knowledgeable, always courteous and helpful, and never pushy. The shop has great demo facilities too and the open days they hosted pre-Covid were always fun and informative. For anything related to hifi, I would not go anywhere else.

I purchased a customer trade in subwoofer from Nintronics and received excellent customer service. Damien went above & beyond to solve any issues and I will hope to do business with them again in the future.

Relaxed atmosphere and staff who are passionate about their industry. Always helpful and patient at getting your purchase right so you are not disappointed.

Great facilities, knowledgeable and tolerant staff 👏 Once tried you won't go elsewhere.

Excellent customer service from Andy and Nigel almost 5 years after my purchase.

Superb support from knowledgeable staff and really like their new demo rooms. A nice selection of equipment but I wish more suppliers would give them a chance to sell their kit...PMC are you listening! Adam did a great job setting up my system after my purchase with it sounding awesome after he updated my DIRAC settings.

Great Company and Great People with a lot of experience can be trusted in every respect ⭐️⭐️⭐️⭐️⭐️

Would we recommend Nintronics - absolutely we would.
My wife and I had demo on 06/02/2019 for Boulder 2160 and Marten speakers.
Nintronics guys very approachable easy to talk to and more importantly they know what they are talking about.
If you guy looking for a high end hi-fi dealer - I would recommend this guys.
Ömer

Very helpful advices, passionate staff made my speakers choice easier and I was very pleased with the purchase. Quick delivery and everything was in perfect condition. Will come back without hesitation!

Adam at Nintronics is an absolute Gent. There was absolutely no sales pressure to purchase anything. There is an amazing range of stock (Both new and ex-demo/pre-owned) to choose from. The demo facilities are first class. This was my first purchase (Hugo v2) from Nintronics and it certainly will not be the last. In fact I would go as far as saying you will be my preferred dealer for any future Hifi/av purchases. Although Nintronics are not exactly around the corner from me (Approx 1 1/4 Hours away) I will be happy to pop along in the not too distant future to demo more equipment. If you can't find

Nintronics are the finest hi-fi and AV store in the UK. They always go out of their way to help me and I would never buy hi-fi equipment elsewhere. Thoroughly recommended.

Fantastic 5 star customer service from all the guys At Nintronics, this is a company that don’t take your money and run, their after sales service is top notch!