Why are we different? It's simple really - lots of hard work and dedication, exceptionally knowledgeable and friendly staff, and bucket-loads of enthusiasm. We're also different from other local estate agents because we think of ourselves as a people business, not a property business.
Anyone can list a property on a website, but not everyone can give honest advice, practical feedback, and viewings to suit tenants and occupiers from knowledgeable and enthusiastic people.When you see our 5 gold star rating on Allagents.co.uk, the UK's largest customer review website for the property industry, you'll see for yourself all the excellent feedback our staff have received and why 99% of our customers would recommend us.
Anyone can list a property on a website, but not everyone can give honest advice, practical feedback, and viewings to suit tenants and occupiers from knowledgeable and enthusiastic people.When you see our 5 gold star rating on Allagents.co.uk, the UK's largest customer review website for the property industry, you'll see for yourself all the excellent feedback our staff have received and why 99% of our customers would recommend us.
Services
We have received the award for the 'Best Overall Agent of the Year for B90' in 2014, 2015, 2016, 2017, 2018, 2019 and 2020 according to Allagents.co.uk, the property industry's biggest review site. It's really important to us that our customers know they can trust us - to deliver regular communication and exceptional service, with a proactive approach and an enthusiastic attitude.
Our modern offices are home to hand-picked teams of leading industry figures who have impacted and influenced the local market with their in-depth knowledge and long standing customer service. Like any business, smarthomes is only as good as its employees and ours have all either been with us from the start or have been head-hunted by us.
The following reviews have been written by our customers who have all experienced the smarthomes approach. These reviews have been supplied independently to Allagents.co.uk by customers who have sold their house with us, by customers who have purchased a property through us, by those whose properties we let and also by the tenants that we deal with on an ongoing basis.
When it comes to selling your property quickly and maximising its value, we're here to help every step of the way and have a comprehensive support package in place to deliver this. Our highly experienced sales directors and valuers have a wealth of industry and local knowledge and will provide you with a realistic market appraisal of your home.
Trust us to be your letting agent and you will not be disappointed. At smarthomes we fully appreciate that your property is the most valuable asset you'll ever have. We want to make sure it's looked after as well as possible, by a reliable tenant and effective managing agent. We'll find the most suitable tenant for your property, ensuring they pass all our referencing checks.
Reviews (14)
Sam
Jan 23, 2022
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Sue Ballard
Jan 09, 2022
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Positive: Professionalism, Quality, Responsiveness, Value
I have been dealing with the Smart Homes rental side of the business for 4 years and have always found them professional, knowledgeable, helpful and able to deal with and progress issues to a satisfactory conclusion. I would recommend them to other landlords
I have been dealing with the Smart Homes rental side of the business for 4 years and have always found them professional, knowledgeable, helpful and able to deal with and progress issues to a satisfactory conclusion. I would recommend them to other landlords
Kerry Loveridge
Dec 06, 2021
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Caroline Bickerton
Jun 17, 2021
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Ryan Hasson
Feb 05, 2021
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Recently purchased a house through smart homes and the process was seamless throughout thanks to the hard work from everyone involved at Smarthomes. Jo and Louise in the new homes departments were great and Louise Lewis who helped sort all of our mortgage and life insurance was outstanding throughout. I couldn’t recommend them enough, thanks guys!
Amy Willetts
Jan 29, 2021
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Gary Hill
Dec 23, 2020
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The service I have received from Smart homes has quiet frankly been shocking.
After renting a property for 2 years we received notice in September that our land lord was selling up and we would need to find somewhere else to live. Smart homes delivered this message and gave us no alternative options or offered to help find another property to move to. We found somewhere with another agent and gave our notice to move. The final inspection came and the lady that did it commented on how clean the house was and to expect an easy hand over to receive our deposit back within the 10 working day time
After renting a property for 2 years we received notice in September that our land lord was selling up and we would need to find somewhere else to live. Smart homes delivered this message and gave us no alternative options or offered to help find another property to move to. We found somewhere with another agent and gave our notice to move. The final inspection came and the lady that did it commented on how clean the house was and to expect an easy hand over to receive our deposit back within the 10 working day time
Michael Buckley
Nov 16, 2020
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In a crowded marketplace its great to find a business which stands tall above the rest.
Smart Homes walks its talk. It is a super professional business from initial engagement to closing the sale.
My family have worked with the Smart Team to sell multiple properties over many years and even when the market was tough there was a positive attitude and a resilience which got us through to the sale.
Great job and Thanks from The Buckleys
Smart Homes walks its talk. It is a super professional business from initial engagement to closing the sale.
My family have worked with the Smart Team to sell multiple properties over many years and even when the market was tough there was a positive attitude and a resilience which got us through to the sale.
Great job and Thanks from The Buckleys
David White
Oct 07, 2020
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We recently rented through Smart Homes.
Don’t expect this Agency to look after you if their
Landlord client decided not to fix vital household facilities from day 1 of the tenancy OR decides to withhold your deposit EVEN when you have Re carpeted the house and left it better than you found it!
Don’t expect Smart Homes Rentals office in Dickens Heath to protect you, keep you free from conflict or unnecessary stress.
They are not able to identify Or choose between Reasonableness & UnReasonableness and do the right thing.
It all smacks of protecting their income not their tenants!!
Property
Don’t expect this Agency to look after you if their
Landlord client decided not to fix vital household facilities from day 1 of the tenancy OR decides to withhold your deposit EVEN when you have Re carpeted the house and left it better than you found it!
Don’t expect Smart Homes Rentals office in Dickens Heath to protect you, keep you free from conflict or unnecessary stress.
They are not able to identify Or choose between Reasonableness & UnReasonableness and do the right thing.
It all smacks of protecting their income not their tenants!!
Property
Diane Daffurn
Sep 10, 2020
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We brought a property in the Tidbury Green area and sold a property in Dorridge through smart homes estate agents. Although they are based On the Stratford Road in Shirley they had fantastic knowledge of all areas within the Solihull borough. I have to say their customer service was excellent from start to finish and I have already recommended to friends and family and wouldn’t hesitate to use them again to sell our next one.
Barbara Handley
Feb 01, 2020
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Enquired about an apartment but cannot comment much as I did not pursue it. The staff were all friendly and helpful. They do have a wide selection of properties to buy or rent. You have to be aware of parking restrictions as cars do get tickets outside there but there is parking at the side of the building where the yellow lines do not extend to and parking spaces.
Rohin Titmarsh
Oct 08, 2017
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We've only just moved in 2 days ago and are already facing a long list of problems, most importantly that we have no hot water or water pressure, turn the taps on and after 10 seconds the water stops flowing all together.
Has anyone from smart homes contacted us about what they're going to do about the problem? No. Do they have any emergency/out of office hours contacts like other letting agents? No.
It's a shame they provide such low quality service and take "£1 handling fee" after "£1 handling fee" on top of other charges, for what? As a letting agent and managing the property they're supposed
Has anyone from smart homes contacted us about what they're going to do about the problem? No. Do they have any emergency/out of office hours contacts like other letting agents? No.
It's a shame they provide such low quality service and take "£1 handling fee" after "£1 handling fee" on top of other charges, for what? As a letting agent and managing the property they're supposed
Paul Wainwright
Dec 22, 2016
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Director Jamie opened Smart Homes over seventeen years ago with a true emphasis on the Customer’s experience. A belief that is now shared by all the staff. Having over 25 years’ experience within the property industry, Jamie will be able to advise you on any property related matter At Smart Homes, our estate agents have the strongest desire to improve the way our industry and our branch operates. We feel our customer service and image is superior to any of our competitors, a formula that gives our customer’s the edge. Well Jamie it certainly has been an experience, one I would never like
Fiona H.
Jun 07, 2012
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We went to view a flat in Hall Green to let, courtesy of Smart Homes last week. Unfortunately, the member of staff who was supposed to be showing us round was quite late - which didn't get the whole thing off to a great start, let's face it.
This estate agents gets points, however, for finally sending someone who actually knows something about the property out to show us round - which made a real difference. It was nice to be able to have some, if not all, our questions answered. She also came prepared with various forms, fees and we didn't feel rushed through the property either
This estate agents gets points, however, for finally sending someone who actually knows something about the property out to show us round - which made a real difference. It was nice to be able to have some, if not all, our questions answered. She also came prepared with various forms, fees and we didn't feel rushed through the property either
