Absolutely first class service. Our case manager Lauren was excellent, she always delivered clear concise intelligent communication. I usually received a response to my inquiries inside of an hour. Highly recommended and will certainly use again. I could not fault the staff in terms of responsiveness and how they handled our case, especially Josh.
I really can't fault your service. Your communication was excellent the best I've ever experienced from any legal or finance company. I would not hesitate to use your company's services in the future first class, well done. This was my first time using Your Conveyancers services and I was very happy with the service that I received.
I really can't fault your service. Your communication was excellent the best I've ever experienced from any legal or finance company. I would not hesitate to use your company's services in the future first class, well done. This was my first time using Your Conveyancers services and I was very happy with the service that I received.
Services
As our name would suggest conveyancing is what we do at Your Conveyancer. Residential conveyancing and specifically purchase, sale and remortgage is our core business and indeed it is all that we do unlike most legal firms where it is usually an adjunct to other legal services. We are Scotland's only provider of volume conveyancing services dedicated solely to the financial services and property sectors and to their customers.
Your Conveyancer is Scotland's largest provider of conveyancing services, helping thousands of people to buy, sell and remortgage their homes every year. We are committed to providing an exceptional service and go that extra mile to deliver a first class customer experience. We have developed a range of innovative services to make the conveyancing process as customer focussed and as stress-free as possible.
Neil has a vast array of residential conveyancing knowledge and experience having worked within this sector for over 25 years. He has also spent time working in compliance roles within the financial industry. Neil has been with us since 2016 and in addition to performing a hands-on conveyancing role he also attends to the day to day management of the business.
As our name would suggest, conveyancing is what we do at Your Conveyancer. Residential conveyancing, and specifically purchase, sale and remortgage is our core business and indeed it is all that we do unlike most legal firms where it is usually an adjunct to other legal services.
We are aware that our clients will judge our service on three criteria - Communication, Communication and Communication and as a result our entire strategy is based on delivering only the very highest levels of communication and customer care.
We are aware that our clients will judge our service on three criteria - Communication, Communication and Communication and as a result our entire strategy is based on delivering only the very highest levels of communication and customer care.
At Your Conveyancer we are continually seeking to improve the quality of the service we provide to our clients and we are conscious that the quality of our service is directly related to the extent of our investment in quality management systems and processes and most important of all in our people.
Reviews (10)
Ashleigh Jackson
Jan 08, 2022
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So disappointed Nationwide use them as the third party for their mortgage applications.
I couldn't have imagined any organisation in that capacity could be this bad. Six months later, endless returns of forms that have already been approved by an independent lawyer, and now a claim for me to purchase insurance or they won't continue with the application.
Withdrawing my Nationwide application due to this and going with another bank.
I couldn't have imagined any organisation in that capacity could be this bad. Six months later, endless returns of forms that have already been approved by an independent lawyer, and now a claim for me to purchase insurance or they won't continue with the application.
Withdrawing my Nationwide application due to this and going with another bank.
Nic Vanterstum
Jan 08, 2022
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Keith Kirk
Dec 31, 2021
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At first I was apprehensive about using Your Conveyancer as our estate agent required that we use them.
However I needn't have worried, Your Conveyancer handled all our matters with diligence and professionalism. We were kepy up to date at all times with the status of our case andwe never had to wait long for a reply when we had questions.
We were so impressed with how they handled the sale of it old property we used them for the purchase of our new one as well.
I'd encourage anyone in the area who's looking for a conveyancer to use Your Conveyancer.
However I needn't have worried, Your Conveyancer handled all our matters with diligence and professionalism. We were kepy up to date at all times with the status of our case andwe never had to wait long for a reply when we had questions.
We were so impressed with how they handled the sale of it old property we used them for the purchase of our new one as well.
I'd encourage anyone in the area who's looking for a conveyancer to use Your Conveyancer.
Andy Kennedy
Dec 14, 2021
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Pepe Le Pew Pew
Oct 08, 2021
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Rafal Che
Jun 07, 2021
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The worst firm I ever delt with.
I,ve bought a property 4 years ago and they were dealing with my paper work.After so long I still straggle with doing any remorgage as this firm did't deal with my case properly. Avoid them if you can
They doesn't care about the clients as well.
Tried to contact the firm to ask if they could finish off the last paper work for me to be able to move on with my remorgage but they ignore me and don't even answering the phone or reply to the emais.
I,ve bought a property 4 years ago and they were dealing with my paper work.After so long I still straggle with doing any remorgage as this firm did't deal with my case properly. Avoid them if you can
They doesn't care about the clients as well.
Tried to contact the firm to ask if they could finish off the last paper work for me to be able to move on with my remorgage but they ignore me and don't even answering the phone or reply to the emais.
Anton White
Dec 27, 2020
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Absolutely shocking service, their incompetance and utter lack of any urgency in getting my mortgage switched to new provider has cost me over £500 in extra interest as their delay has meant i have rolled onto standard variable rate. And my so called 'case manager' has not responded to my emails or phone calls once, total indifference to the customer! Other reviews seem to be experiencing exactly the same problems! Avoid them at all costs.
Funda
Oct 24, 2020
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Positive: Professionalism, Quality, Responsiveness, Value
I have been a Broker for almost 20 years. I have never come across a more professional, speedy and efficient individual than Shannon Doolan at Your Conveyancer. I truly hope that she is running the Team one day as her service standards were 5*. You are a credit to your company. Thank you for all your help.
I have been a Broker for almost 20 years. I have never come across a more professional, speedy and efficient individual than Shannon Doolan at Your Conveyancer. I truly hope that she is running the Team one day as her service standards were 5*. You are a credit to your company. Thank you for all your help.
Oceana Masterman-Smith
Sep 28, 2020
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Absolutely abysmal service. If I could go back and pay for my own solicitor instead of using My Conveyancer (provided free by my mortgage lender), I would in a heartbeat. They are completely unresponsive, it takes about three to five emails to receive a reply. You are given a 'case manager' and you never hear from them, instead when you do receive a email response it's from different people each time. I understand that lockdown put people under pressure, but this was ridiculous. After numerous emails to them after sending them all the documents they asked for and explaining that my property completion
M. Cullen
Jun 12, 2020
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Your Conveyancer Dunfermline were appointed for our remortgage from Halifax to HSBC, thankfully our experience was a good straight forward one, paperwork was in order, could check the progress online, were able to get someone by phone, and it completed on the requested date. Going by the reviews on here, they seem a mixed bag, but our experience was positive so hopefully they're making changes for the better.
