Steve Mellor Accident Repair Centre Ltd is a multi-award winning, family run, state of the art vehicle repair centre based in Ruthin, North Wales. We undertake all aspects of vehicle damage repair from small scuffs and scratches to large structural repairs. Proudly independent, providing a highly professional yet personal approach, offering best in class repairs and maintaining the highest standards of work at very competitive prices.
As a fully accredited BS10125 repairer, we offer skilled repairs using only approved equipment and materials to meet manufacturer and insurance requirements. Bodyshop of the Year for our region in 2017 and consecutive Customer service score league champions for 2016 & 2017 with an average customer satisfaction score of 98%.
As a fully accredited BS10125 repairer, we offer skilled repairs using only approved equipment and materials to meet manufacturer and insurance requirements. Bodyshop of the Year for our region in 2017 and consecutive Customer service score league champions for 2016 & 2017 with an average customer satisfaction score of 98%.
Services
We cover all aspects of vehicle damage repair from small scuffs and scratches to large structural repairs. All our work is carried out in accordance with the British Standard BS10125 certification which means our repairs don't just look great on the outside. You can have confidence in the safety of your vehicle on the inside.
You will automatically receive SMS or email updates to keep you informed of your vehicle's progress throughout the repair. It links directly to our bodyshop management software providing a deeper insight into your repair. This allows you to see the current stage of repair, how much excess is applicable and even gives you the option to contact us directly via the software.
Reviews (12)
Ian Price
Aug 31, 2021
Report
Critical: Professionalism
Was given a quote by phone but didn't get call backs from them to view the car or arrange an appointment. Numerous requests for a phone back were ignored. 3 weeks from first contact and no communication at all. I've since booked the car in elsewhere. I'll never attempt to use Steve Mellor again.
Was given a quote by phone but didn't get call backs from them to view the car or arrange an appointment. Numerous requests for a phone back were ignored. 3 weeks from first contact and no communication at all. I've since booked the car in elsewhere. I'll never attempt to use Steve Mellor again.
Mia D.-J.
Aug 19, 2021
Report
Jade W.
Apr 15, 2021
Report
I had an incident with a pheasant, the guys got me a quote for the damage quickly, advised me on the best way to go forward and got me booked in ready for repair. Curtesy car provided as my insurance weren’t prepared to give me one. Damage repaired in just under a week. Kept well informed throughout. Efficient and professional! Thank you!
Liv Piano
Apr 11, 2021
Report
I had a massive scratch on my passenger door. Sent it to Steve mellor to get repaired.
When I arrived a week later to pick my car up they let me know that they also sorted out a big scuff on the back of my car. They did this free of charge and without me asking. I am really pleased with the kindness and professionalism of this complaint. 10/10 recommend.
When I arrived a week later to pick my car up they let me know that they also sorted out a big scuff on the back of my car. They did this free of charge and without me asking. I am really pleased with the kindness and professionalism of this complaint. 10/10 recommend.
Rosemary Heaton
Feb 12, 2021
Report
Michael Caplan
Dec 27, 2020
Report
A truly professional company. I dealt with Richard Roberts who gave a first class service in getting my car repaired, keeping me informed every step of the way. My car was collected, repaired and delivered back to me precisely on time and looking like new again. Richard is a credit to Steve Mellor ARC Ltd who provide an excellent service! Well done Richard and the team, from a very satisfied customer!
Colin Nikolic
Oct 22, 2020
Report
Rhian Marsh
Aug 27, 2020
Report
Steve Mellor were exceptional especially at this difficult time. They delivered me a courtesy car and collected my car for repair and returned in the same way, so there was no inconvenience to myself at all. All paperwork was done online and payment made over the phone so as to social distance. Repair is first class, I'm thrilled! Will be recommending to everyone
Abi Wootton
Jul 09, 2020
Report
Bethan Lowri Lewis
Oct 30, 2019
Report
Will Lyons
Jul 16, 2018
Report
On arrival to Steve Mellor's you will instantly know that this is a very professional repair centre. It's certainly not a "body shop" and is easy to get to and it’s easy to park.
From first contact through to collection you will be delighted with the professional service that you'll receive. I know I certainly was. I was struck by how organised everything is, the repair area is spotless, as is the small reception.
They provided a spotless courtesy car for me and after only a few days my car was ready. The repair was spotless and flawless and as such can seriously recommend them.
From first contact through to collection you will be delighted with the professional service that you'll receive. I know I certainly was. I was struck by how organised everything is, the repair area is spotless, as is the small reception.
They provided a spotless courtesy car for me and after only a few days my car was ready. The repair was spotless and flawless and as such can seriously recommend them.
Jamie Austin
Jul 06, 2017
Report
The customer service I received from Steve mellor was outstanding. I emailed my insurance midway the Friday before the Christmas holidays thinking I would be without a car until the new year but within the hour I got a call saying they were able to sort me out a car so I wouldn’t be without which saved me over the Christmas period. The repair itself was noticeable looked like there had never been the severe damage to the bumper it was all done to the time I was told. Also if I had any questions or queries they went out there way to get things sorted and answered. All in all my experience was
