From VoIP systems to connectivity services, we help thousands of businesses keep the show on the road. Wherever they are. Take advantage of powerful phone systems designed to help your business run smoothly, wherever your employees are. With great features, easy admin and excellent resilience, we're the obvious choice for SIP Trunking.
We provide a full range of internet connectivity, from ADSL to ethernet and can match virtually any other provider on price and support. We pride ourselves on finding solutions that help our customers, whatever their expertise. We work with in-house IT functions with exacting requirements, to business owners and office managers who are new to telephony and communications.
We provide a full range of internet connectivity, from ADSL to ethernet and can match virtually any other provider on price and support. We pride ourselves on finding solutions that help our customers, whatever their expertise. We work with in-house IT functions with exacting requirements, to business owners and office managers who are new to telephony and communications.
Services
Simultaneous call pricing and a powerful and flexible system make this a great choice for almost any organisation. Direct Routing turns Microsoft Teams into a truly unified communications tool with integrated calling - at a fraction of the price. Created for flexibility and ease of use, hosted PBX services allow businesses all the benefits of an office phone system at a fraction of the cost.
Highly resilient, with automatic scaling based on usage, Wave is almost completely disaster-proof. Developed specifically for the cloud, we use multiple redundancies in geographically-diverse instances. Using AWS auto-scaling, we can increase and decrease server load based on call usage across all our customers.
3CX is a system that brings all the benefits of powerful modern phone systems at a fraction of the cost of many others. Flexible, scalable and feature-rich, it's a great choice for modern businesses of almost any size. We're one of only a handful of Titanium-level 3CX partners across the UK, recognised for helping hundreds of businesses get the most out of 3CX.
Turn Microsoft Teams into your business phone system and experience unified communications. Direct Routing is the process of connecting Microsoft Teams to the traditional phone network. We've created a detailed guide to help you understand how it works and whether it might be right for your organisation.
Thousands of UK SMEs rely on us for secure and cost-effective SIP trunks every single day. We are ISO 27001 certified and our Network Operations Center monitors our systems at all times. Designed to replace traditional phone lines, SIP Trunks use broadband internet connections to connect your business phone system (PBX) to the traditional phone network (PSTN).
Reviews (10)
Catherine Gray
Jan 19, 2022
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Serious-IT
Dec 20, 2021
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We recently partnered with Gradwell to provide communication solutions to our customers.
Whilst trying to configure SIP trunks for our demo 3CX system, I was greatly assisted by Joe Lucas (a senior technician) who was extremely knowledgeable and helpful.
An asset to the business and a fantastic start to our relationship.
The partner team have also been most helpful and we look forward to working with Gradwell.
Whilst trying to configure SIP trunks for our demo 3CX system, I was greatly assisted by Joe Lucas (a senior technician) who was extremely knowledgeable and helpful.
An asset to the business and a fantastic start to our relationship.
The partner team have also been most helpful and we look forward to working with Gradwell.
Security
Apr 27, 2021
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Brind Waldron
Mar 26, 2021
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DO YOU WANT TO HAVE EXCELLENT CUSTOMER SERVICE FOR YOUR TELEPHONE NEEDS?
Then try Gradwell Communications. I have been a Gradwell customer for a number of years. We have just moved house which has caused a number of VOIP issues. The Gradwell Technical support team have been professional, responsive, always courteous and keen to solve all the problems. I would like to pay special tribute to JOE LUCAS whose professionalism has been exemplary including: a high degree of technical expertise, ability to communicate complex matters in easy to understand parlance, patience and a cool head in very frustrating
Then try Gradwell Communications. I have been a Gradwell customer for a number of years. We have just moved house which has caused a number of VOIP issues. The Gradwell Technical support team have been professional, responsive, always courteous and keen to solve all the problems. I would like to pay special tribute to JOE LUCAS whose professionalism has been exemplary including: a high degree of technical expertise, ability to communicate complex matters in easy to understand parlance, patience and a cool head in very frustrating
Stephen Holcroft
Jan 24, 2021
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I ported to you from Vonage because the service I was getting from Vonage was rubbish, promised a professional and totally different service by the sales guy. I was told 3-5 days to port the number, it took over two weeks. Now outgoing/incoming calls are not working, I can't access the control panel to divert, your support number is down.
Not what I was promised by the salesman at least before I had poor service now I have no service at all with you.
Not what I was expecting at all, wish I had never moved, you have now brought my business to its knees at the worst possible time. I'd give you
Not what I was promised by the salesman at least before I had poor service now I have no service at all with you.
Not what I was expecting at all, wish I had never moved, you have now brought my business to its knees at the worst possible time. I'd give you
Luke Wells
Jan 18, 2021
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Advise everyone assistant using this terrible wave system. Today alone I have missed 12 calls from my customers due to their system not working.
Had nothing but problems since starting with them, and will be looking to move away from gradwell. They don't even seem to realize how important a working phone system is.
Had nothing but problems since starting with them, and will be looking to move away from gradwell. They don't even seem to realize how important a working phone system is.
Smart Home Charge
Aug 12, 2020
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Marc Sanders
Aug 07, 2019
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We have been with Gradwell since December 2018. We are a small business with a single phone number and simple VOIP setup. Since starting with Gradwell there has been a problem that prevented the business telephone service from operating every 1-2 months. Through the technical faults we lost numerous customers. Whilst the customers services and technical support are extremely friendly and try their best, we have had numerous technical issues since starting that have not been able to be resolved and have just been blamed on the app or no reason was found as to why the problems were occurring. We
Scott Collins
Jun 16, 2019
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We have broadband with Gradwell since 2011 which is overall quite good. Good speeds, uptime etc but everything else is a complete mess. The odd time it was down, trying to contact them they didn't seem to know what was going on.
They made a big mess up with account migration a while back and were double charged for many months. It took ages to sort although eventually we got the money refunded.
Now we find we paying too much compared to new advertised rates so try and contact to get it reduced. Info@gradwell simply don't reply. Sent email to support who said they'd pass it onto sales and still
They made a big mess up with account migration a while back and were double charged for many months. It took ages to sort although eventually we got the money refunded.
Now we find we paying too much compared to new advertised rates so try and contact to get it reduced. Info@gradwell simply don't reply. Sent email to support who said they'd pass it onto sales and still
Jasmine Williams
Jan 17, 2019
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Always excellent service with Gradwell, whenever we have an issues it is easily resolved very quickly with a phone call. I have my 'go to' whenever we need anything new ordered - James Kendrick will arrange to have new equipment ordered, set up ready for immediate use and delivered to our door, usually by the next working day with complete professionalism. Thank you for all your help.
