Rapid Dispatch
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Rapid Dispatch
Overnight parcel delivery Same day parcel delivery Air Freight Palletised goods Track your parcels. Having been established for over 30 years and family run and owned, we provide a friendly and reliable service to the public and trade from our Ipswich depot. As a Rapid Dispatch account holder, full tracking is available through our online booking platform.

Our committed team are also available to assist you with this. At Rapid Dispatch our services include APC Overnight next day delivery, deliveries for larger/heavier items via our pallet network, international deliveries, via airfreight, and of course, our dedicated same day delivery. We pride ourselves on our relationships we build with our customers.
Services
Rapid Dispatch was founded as a partnership in 1987 to initially operate same day deliveries in small vans throughout the UK from its Ipswich base. Increasing its services and deliveries considerably since then, it has seen the need to relocate twice within Ipswich.

Rapid Dispatch has successfully teamed up with APC Overnight and has the ability to offer further network services, which now also include overnight deliveries for larger/heavier items via our pallet network, international deliveries, via airfreight, and dedicated same day delivery for anything that can be accommodated on a motorcycle up to 3.5 tonnes.
We offer overnight delivery services in conjunction with APC Overnight for parcels up to a maximum of 30kg per item. We also provide a bag service with courier packs holding a maximum of 5kg and mail packs holding a maximum of 1kg. We specialise in timed deliveries, giving you flexible options for urgent packages.
The Alternative Parcels Company Ltd only accepts goods through its network subject to its conditions of Carriage 2016. APC Overnight (The Alternative Parcels Company Ltd) along with its Depots and Agents are not insurance companies and do not sell insurance. If you wish to purchase alternative insurance you will need to contact an insurance company or broker.
We have fantastic opportunities with Immediate starts available for delivery drivers with experience of delivering excellent customer service. We are a customer focused company providing dynamic solutions to our clients' delivery requirements. If you are a dynamic, eager, customer focused individual looking for a new challenge this is the role for you.
Reviews (13)
Vanessa Adams
Vanessa Adams
Nov 12, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
We have used Rapid Dispatch for a few years now and they are excellent! They are very responsive, efficient, helpful and friendly and their prices are very reasonable. I can not fault them at all.
My Cameras
My Cameras
Aug 31, 2021
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Terrible. The driver invents a “you were out so I could not deliver” excuse but did not even come to the address. I had 4 builders working on the front of the house all day and cctv running. Rubbish service.
Michael
Michael
Apr 10, 2021
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Critical: Professionalism, Quality, Responsiveness, Value
Appalling behaviour drivers can't be bothered to knock or even leave a card. Call staff that might as well call you a lier. And a manager that claims to be mightier than god. Absolutely disgusted with them will never use them again
Richard Stewart
Richard Stewart
Mar 27, 2021
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Positive: Professionalism, Responsiveness
Excellent customer care on the phone and by the delivery driver today. A very helpful and understanding approach - refreshing.
Richard Stewart
Richard Stewart
Mar 18, 2021
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Excellent customer care on the phone and by the delivery driver today. A very helpful and understanding approach - refreshing.
Jack Hinshelwood
Jack Hinshelwood
Jan 13, 2021
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I use Rapid Dispatch for my business deliveries and have for the last few years. The service is on the whole very good. When dealing with lots of fragile deliveries, obviously there are a few bumps in the road, but the packages travel through a long network, so can't attribute to Rapid. The customer service team are super helpful and a pleasure to deal with. Would recommend these guys as a delivery partner.
Chiara Ciufo
Chiara Ciufo
Nov 26, 2020
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Positive: Quality
ordered a collection from Norwich to be delivered next day to Stirling in Scotland and service was excellent. collected by 9:30am and arrived at my address by 1pm the next day. could not fault the service
Darren Whight
Darren Whight
Oct 09, 2020
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What a great company you are sacking a young man who worked really hard for your company just because he missed a delivery - which actually was the fault of your manager. You should be thoroughly ashamed of yourselves as a company affecting the life of a young man who through no fault of his own now finds himself out of a job. I will make sure the facts get spread about social media as much as I can and show what a shoddy company you are in relation to how you treat your employees.
Anthony Doherty
Anthony Doherty
Aug 17, 2020
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Very disappointed with rapid dispatch the service phoned the office to speak to the manager saying his name is Mike refuse to give his surname Also a guy called Ross which refused to give hes surname to deliver our parcel purchased from eBay because we live in a caravan site in Ipswich 100% racism by rapid dispatch
Emma Rushbrooke
Emma Rushbrooke
Nov 21, 2019
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Great service and communication. Always friendly both in person and over phone.
Can’t do enough to help. Always happy with service and will continue to use on a regular basis.
Louis LaPaz
Louis LaPaz
Jun 20, 2018
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I had exactly he same experience as Nigel. There was no tracking info, no indication of when it would be delivered, the driver did not bother to put a card through the letter box, nor initiate any other form of communication. But the real crime is that Rapid Dispatch then attempted to charge £22.50 for a second delivery attempy from Ipswich!! This is surely unethical behaviour - taking the money and no delivery or refund. The person posting the item ended up resolving to drive the item themselves, so badly were they burned by this shocking experience.
N. C.
N. C.
May 28, 2017
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Terrible company. Avoid if possible. If you are out, the driver does NOT bother to put a card through the letter box (nor initiate any other form of communication) but worse still they do not bother to attempt redelivery. So your urgent item just sits for days on their shelf at Cliff Quay in Ipswich!! This has happened to me on EVERY occasion!
Joanna Shaw
Joanna Shaw
Oct 29, 2014
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For customer service, pretty awful. Claimed to have put a ticket through my door to say they'd been but I was in the house all day & no ticket had been put through my door. They claimed my address was wrong but the post office would beg to differ.
Speaking on the phone to them I found the man rude and he said he wanted to make sure I got my parcel so as not to let the sender down. Sod the sender, was about the receiver!