All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital. You can play your part in supporting us to care for people with serious and life-threatening illnesses. Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk?
You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home. If you have called for an ambulance, please do not ring again asking for a time of arrival. The call handlers must prioritise speaking to the most seriously injured and unwell patients.
You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home. If you have called for an ambulance, please do not ring again asking for a time of arrival. The call handlers must prioritise speaking to the most seriously injured and unwell patients.
Services
We have pre-bookable appointments (appointments which can be booked in advance) and appointments required on the same day. For same day appointments please contact the surgery on the morning of the day you wish to be seen. For pre-bookable appointments which are ideal for patients who would like to book in advance due to work/travel arrangements or simply for convenience, you can request an appointment via this website, by telephone or in person.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay). If you're sick and off work for more than seven days, your employer will probably ask for proof of your illness.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.
Our practice nurses hold special clinics for disease management such as diabetes, hypertension, coronary heart disease, chronic obstructive pulmonary disease and asthma. They also run clinics for cervical smear tests, baby vaccinations, dressings as well as offering ear syringing and removal of sutures.
Reviews (10)
Jess
Mar 19, 2021
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Incompetent and rude reception/admin staff. Dread having to deal with our repeat prescriptions at this surgery, items are always missing and sometimes they send it to the completely wrong pharmacy for collection. When you ring the reception to tell them the error they have made, they never apologise and it takes them another whole day to send another prescription to the right place - which is right next door to them! It takes ages for reception to answer the phones and even when they do answer they are generally unhelpful. I've never gone in for an appointment on time, always running at least 30
Suzy Hall
Feb 14, 2021
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Amanda Croft
Oct 25, 2020
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Disgusting service for a small child who lives out of this area. Was told to contact my own GP which I did and they said they couldn’t help me as I live in Wales and this is England, so called this surgery back and they still would not see my 4 year old daughter. Was told to call 111 which I did only for them to call this surgery so they would finally tend to my daughter. Very disgusting service.
Ken Smith
Dec 30, 2019
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Don’t know what’s happening at this surgery nowadays, it used to be efficiently run, with appointments easily made, and doctors easily seen. Just lately your lucky if someone can be bothered to answer the phone, when they do it’s like talking to the ‘computer says no’ sketch on TV, and it is difficult to get any interaction with your doctor whatsoever, if there was a viable option I would change a.s.a.p !
Currently resorting to help from the internet self diagnosing any illness, and taking our chances..... it’s easier!
No reflection on the now sadly retired, and very much missed Dr
Currently resorting to help from the internet self diagnosing any illness, and taking our chances..... it’s easier!
No reflection on the now sadly retired, and very much missed Dr
Stuart Irving
Oct 28, 2019
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Joseph Jones
Sep 04, 2019
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Sophie Rose Harrington
Jun 04, 2019
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I order prescriptions that never ever get sent to my chosen place, I can then complain up to 3 times and nothing gets resolved. They actually accuse you of it being your fault. When you do eventually get prescriptions they are wrong, even though you told them this the last time. The only good thing is that they do late night appointments. I am quite concerned that I will have to take my daughter here for a certain time frame due to my midwife being there (6 months pregnant). I would not recommend at all!
Troy & Sophie Coker - Harrington
Jun 02, 2019
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I came to the surgery due to a rash on my 5 week old babies face and my stitches still being painful. I was not advised that I would be sent to see a registra rather than a doctor. I came into the appointment and despite the lady being very friendly and personable I swiftly became concerned.
To begin with I said I had assumed (been told) that the spots were milk spots but to me it looked different to this, hence me coming in. They said that they did not know what milk spots were and that she would google it. This immediately rang alarm bells. She then went on to say, yes it looks like this so
To begin with I said I had assumed (been told) that the spots were milk spots but to me it looked different to this, hence me coming in. They said that they did not know what milk spots were and that she would google it. This immediately rang alarm bells. She then went on to say, yes it looks like this so
Marie Maclaren
Sep 27, 2018
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Virginia Goncalves
Sep 21, 2018
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