Established in 1988 as an independent family run business specialising in retail of the finest audio and visual products. We always strive to provide the best customer service and ensure our prices are some of the most competitive in the UK. To ensure our customers receive the best products and service, we have always purchased our goods directly from the manufacturer or authorised distributor in the UK.
We do not deal with grey imports. We hold direct accounts with all of the major manufacturers. All goods are brand new sealed boxes as they are delivered to us unless otherwise stated. An independent family business for over 30 years, we've grown a lot over the years but always ensured our customers come first.
We do not deal with grey imports. We hold direct accounts with all of the major manufacturers. All goods are brand new sealed boxes as they are delivered to us unless otherwise stated. An independent family business for over 30 years, we've grown a lot over the years but always ensured our customers come first.
Services
28 Years of unparrelled Service. Hi-Fi Confidential Ltd, established in 1988 as an independant family run business specialising in retail of the best & the finest audio and visual Products. We always strive to provide with the best Customer Service as well as ensuring our prices are some of the most competitive in the UK.
The Klipsch R-620F delivers energetic, room-filling sound that brings your music and movie soundtrac. The Pure ColoursLG's revolutionary nano-engineering technology utilises an innovative filtering syst. SELF-LIT OLEDThe most innovative technology in TV.In contrast to LED TV technology that uses backlig.
BraZen Panther Elite 2.1 Bluetooth Surround Sound Gaming Chair is in our opinion the best adult pede. BraZen Python 2.0 Blue Surround Sound Gaming Chair is a fun, functional and stylish piece of furnitu. BraZen Python 2.0 Grey Surround Sound Gaming Chair is a fun, functional and stylish piece of furnitu.
Go pro and swap the Joy-Con Controllers for a handheld Switch controller, providing you with even mo. Designed for Xbox, it is a versatile wired controller offering great ergonomics for all types of pla. A Neon Green Joy-Con (L) and Neon Pink Joy-Con (R) together make up a set of Joy-Con controllers.
High performance sound, noise-cancelling microphone, noise isolation and padded construction to play. The STEALTH C6-100 Stereo Gaming headset in Black and Blue with Carbon Headset Stand, is ideal for o. Dictate the Battle with the STEALTH CRUISER Multi-Format Woodland Camouflage Gaming Headset with rem.
Reviews (9)
Andy Ryles
Jan 24, 2022
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Lorraine W.
Jan 11, 2021
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I bought a tv and extra warranty.The tv was faulty even though brand new and this company were extremely difficult to communicate with.I tried to get my tv repaired or replaced but they were not helpful at all.I bought online and live in Scotland but what a nightmare this has been.It has had a huge impact on my health so i would strongly urge anyone thinking of purchasing from this retailer to think again.
The customer Service is appalling and in my oplnion they are not honest or reputable.
The customer Service is appalling and in my oplnion they are not honest or reputable.
O. K. Karl
Jan 08, 2021
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I lost 950.00 GBP + delivery cost of 70.00 added on to that using this company around 15 years ago. Following a return of a then 32 inch CRT TV (Sony) after not being satisfied with the screen uniformity, I decided to replace with a larger 36 inch CRT at extra cost, now up to 950.00 (the largest flat screen size at the time, for a CRT), a Panasonic TX36PL32. This particular unit was eventually in need of return so I returned this second model with the assumption I would replace with a third unit or get a refund. So the agreed shipping cost was 70.00 to send this model back. We're talking 120kg
Maximilian Power Milkpowder
Nov 12, 2020
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Probably fine if no issues. But if you return something or there is a problem you'll wish you had just bought it on Amazon. I returned an amplifier and had to wait a month for a refund which I had to get via PayPal dispute. Zero communication from the seller. It's not even bad customer service, it's non existent lol. Avoid these chancers!
M. Wahid
Jun 04, 2019
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Frank
Jun 20, 2018
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I haven't visited the store, but I placed the order on their online website which was easy and straightforward to use. I spoke with them over the phone, good phone manner and service. Before despatching my TV they called first to ask which day I would like it to be delivered, which is excellent service. I changed the delivery twice - first by putting it back a week, then by moving it forward. Hifi Confidential arranged for my TV to be delivered two days later after giving them short notice about the change of plan. And I'm ultra satisfied with my 65" Sony XF90, such an outstanding TV, and at a
Ian Macilwain
Nov 22, 2016
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Its rare to deal with a company so obviously staffed by enthusiasts. The very fact I was sold a really difficult to get Sony HD player sight unseen on the basis of the salesman's knowledge and enthusiasm plus guaranteed immediate refund if needed, speaks volumes. The actual player arrived by DPD in 24 hours and I am absolutely blown away by how good it is.
Zr
Sep 06, 2016
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I am very happy with the service I have received from these guys, I am a true fan of another very well known UK Hi-Fi retailer but when they only had this in clearance with a protruding bezel I struggled to find one that was brand new and also wasn't far away. I searched around and did my research and found very few places offering this model as a brand new item. (The price is about £81 different to what I had been quoted for a clearance model!) I come across these guys and checked their reviews as it is very well buying an item and receiving it well but if the after-sales are rubbish then you
Tony Axon
Jan 07, 2016
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I bought the Marantz PM8005 and SA8005 and got a really good deal plus free interconnects. I paid £10 for next day delivery and the couriers DPD were great, you can even track the delivery van! Really pleased with the Marantz system. The only issue I had was they could not supply the Atlas interconnects as advertised. They did send an alternative however but I asked if I could return them and get the Atlas ones when they were available. They kindly agreed and did send me the correct ones a couple of weeks later. The only issue was they were only 0.5 metre rather than 1.0 metre as advertised. I
