Our two-day flagship Conference and Exhibition takes place annually and comprises traditional presentations, workshops, and interactive sessions.
Covering a wide variety of topics across the service management spectrum, the event helps delegates to gain practical advice and tips to succeed both now and in the future; gather new information on service management topics, trends, and best practices; build a network of peers and resources; collaborate on ideas; and discuss mutual challenges.PSMA provides an opportunity to highlight the achievements of the ITSM industry's leading lights.
Covering a wide variety of topics across the service management spectrum, the event helps delegates to gain practical advice and tips to succeed both now and in the future; gather new information on service management topics, trends, and best practices; build a network of peers and resources; collaborate on ideas; and discuss mutual challenges.PSMA provides an opportunity to highlight the achievements of the ITSM industry's leading lights.
Services
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, it has followed a path of enriching the working lives of its members, as well as those who benefit from its events, training and guidance, and those recognised by its annual awards.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we have followed a path of enriching the working lives of our members through our conference and events, professional guidance, focused content, annual PSMA awards, PSMF competency framework, Leadership Council and new Communities of Practice.
The Professional Service Management Framework (PSMF) offers a new way to encourage professionalism and personal development in service management. While other roles and career paths are widely understood, the service management profession is not clearly defined or appreciated. Our roles require a number of skills and competencies beyond our technical capability, such as business knowledge, leadership, and communication.
Our EssentialSM professional service offering combines imaginative approaches with pragmatic experience to offer a fresh, yet familiar, way of helping members with their IT and ITSM issues and opportunities. Our approach recognises the value of people in ITSM and the wide range of competencies required for professional success.
ServiceTalk - the latest issues of our flagship magazine, covering topics such as SIAM, the Cloud, Enterprise ITSM, business relationship management, cyber resilience, agile, DevOps, and service culture. The itSMF UK pocket guides - download the PDF pocket guides on CCRM, ISO/IEC 20000, SFIA, Service Level Management, plus our ITSM dictionary and ITIL Introductory Overview.
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