Cymphony is a premium communications provider with services available to you that include a telephone answering service, managed live chat, and virtual personal assistants with your customer relationship building at its heart. You get an extensively trained and dedicated team of specialist personal assistants to answer your calls, web chats, and social media, 24 hours a day, 365 days a year.
Our telephone answering, managed live chat, and virtual personal assistant services specialise in building strong relationships with your business and your customers, giving you the freedom to focus on what's most important to you. By using Cymphony's telephone answering services, managed live chat, and virtual personal assistant solutions, your business can achieve more.
Our telephone answering, managed live chat, and virtual personal assistant services specialise in building strong relationships with your business and your customers, giving you the freedom to focus on what's most important to you. By using Cymphony's telephone answering services, managed live chat, and virtual personal assistant solutions, your business can achieve more.
Services
Whatever your size or industry, we'll create the perfect solution for you and your business. By answering your calls, managing your live chat, responding to customer questions and making appointments we will help you grow your business and realise its potential by making sure that, however busy you get, we're on hand to give your customers world-class levels of service.
Missed sales opportunities costing you money? Unable to support your customers how you'd like to? Or maybe you don't have the time to spend on the recruitment, training and systems you need to help your business to grow. By outsourcing call handling services, you can leave client communications to experts who have the time, resources, and training to handle conversations and queries effortlessly.
With one of our personal assistants, you can grow your business by leaving the day-to-day call answering, emails, appointment booking and customer service to an expertly trained and always available Cymphony PA. Outsourced PAs keeps you in the loop, but out of the admin. We'll give your business the tools to become the best version of itself.
Our appointment booking solutions mean you can be confident that, regardless of your industry, you'll be supported by a team who are trained and experienced in making sure your customers get the 5-star treatment. By leaving the hard work to us, you can provide a better service experience for customers, allowing them to chat to an expert, discuss options, and book appointments there and then.
If you're looking for a partner to take on your customer service needs, or if you need someone to handle the overflow, we've got the perfect solution for you. For businesses with too many customer calls to handle, or those who want to put calls in the hands of professionals, outsourcing customer services could be the perfect move.
Reviews (8)
Fleximix Office
Aug 22, 2021
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Naomi Young
Sep 16, 2020
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I worked hard at this company for nearly a year until COVID-19. I was refused furlough on multiple accounts even though working from home and being a single parent affected my mental health to the point i had a breakdown. I had to give up my job to save my sanity and my daughter. I loved working for this company but at times they showed no compassion or respect for their members of staff especially ones with mental health issues. Everything goes through the HR manager and no one else and what she says goes with out any other consideration. You get punished for standing up for yourself and your
Tony Harward
Aug 23, 2020
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Daniel Gormley
Jan 22, 2020
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Cymphony repeatedly failed to answer calls, failed to staff their 24-hour service and failed to respond to the complaint that followed. There very poor service directly impacted our business, resulting in business losses and huge service penalties. Now, because of their embarrassment of a complaint procedure, the lawyers will have to sort out their appalling services and the costs and implications thereof.
Nicholas Sydney-Smith
Oct 18, 2019
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Nicholas Ashford
Aug 22, 2019
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Aziz Merchant
Jun 08, 2019
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Joshua Segal
Jan 06, 2019
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