Service Logistics is the leading support company dedicated to payment terminal management. The services supplied enable our customers to manage a terminal estate without consideration for technical help desk, storage, distribution or asset management. There is an extensive list of individual services included in our product range, they are offered as a total package or in a modular format, enabling users to pick the services most applicable to their current needs.
Services
Service Logistics are specialists in support services for payment terminals and we cover a wide range of services which are in effect a cradle to grave solution, including Storage, Terminal Configuration, Despatch, Accessory Provisioning, Technical Help Desk, Engineer Installation Services and Technical Courier Services.
Service Logistics complete their range of services with the ability to refurbish credit card terminals to level one and can apply these engineering skills to a range of electrical products. We undertake merchant specific terminal pre-configuration and pre Live host testing which helps with DOA elimination.
Service Logistics undertakes an integrated returns and replacement procedure. Initiated from the technical help desk after agreement is made, we will either collect an item or swap it if replacements are required. Collections are undertaken by a courier or if required with the use of an engineer, either way a full process audit ensures the valuable items are returned.
Service Logistics has a highly developed technical help desk, supported by a team of trained technical support staff. The technical help desk is open 364 days a year and fully staffed from 08.00 to 23.00 hours. The technical help desk is underpinned with the latest support equipment that includes a state of the art 'VOIP' telephony system with voice recording and disaster recovery.
Service Logistics deploys both next day couriers, with a full track and trace portal. The service is further enhanced with email and SMS customer delivery notification packages. An engineer install service is supplied from the despatch centre which includes delivery, install, equipment testing and site training.
Reviews (2)
Yuxng Bins
Jan 26, 2019
Report
Peter Beasley
Jan 30, 2018
Report
One of the most sexist companies I have ever worked for!.
I go to work in a very smart jumper and I get told I have to wear a shirt with a collar (fair enough I guess)
However, upon questioning why the females in the office are allowed to wear Nike t-shirts (not a smart blouse, or anything with a collar) the following day you get dismissed. Lucky for the company I never took this further. Just be warned who you choose to do business with.
I go to work in a very smart jumper and I get told I have to wear a shirt with a collar (fair enough I guess)
However, upon questioning why the females in the office are allowed to wear Nike t-shirts (not a smart blouse, or anything with a collar) the following day you get dismissed. Lucky for the company I never took this further. Just be warned who you choose to do business with.
