Do you need secretarial, administrative or PA support but don't want the commitment and overheads of employing a part-time or full-time assistant? Whether you have a one-off project/task, ongoing regular requirements or irregular administrative needs, we have the experience and skills to provide a no fuss, no nonsense cost-effective option.
With a mix of skills gained across many year's experience in administrative and customer service focused roles within various industries, we have the skills you are looking for and we can provide these on a flexible basis to suit your needs. We are here whenever you need us. No need to advertise, interview, induct, train or supervise.
With a mix of skills gained across many year's experience in administrative and customer service focused roles within various industries, we have the skills you are looking for and we can provide these on a flexible basis to suit your needs. We are here whenever you need us. No need to advertise, interview, induct, train or supervise.
Services
I created SW Virtual PA Services because after many, many years of working in administration, customer service and management positions, I felt it was time to take a little more control of my life and to have more flexibility over the hours I work. Together with a few equally experienced friends I can now extend this flexibility to you.
Objection handling and managing complaints can be difficult and time consuming and many people feel uncomfortable having to deal with unhappy customers. It is important that complaints are managed efficiently and effectively to promote customer satisfaction and to limit potential damage to reputation from negative feedback.
We can manage this for you. We will contact your clients on your behalf to find out if there is any reason the invoice has not been paid, maybe there is a query or an issue that could be easily resolved and, if there is no issue, we will maintain contact with that client via email and telephone communication and, if necessary, recorded delivery correspondence, until payment is made.
Data entry and CRM maintenance can be a chore, especially when working in an office environment where a phone call, a door opening, a colleague speaking, coughing or sneezing, can be an easy distraction. This will lead to mistakes and omissions when entering or updating spreadsheets or CRM's.
Our team work in their own homes, which means the environment can be easily controlled, therefore eliminating distractions and disturbances when undertaking something that requires such attention to detail and accuracy.
Our team work in their own homes, which means the environment can be easily controlled, therefore eliminating distractions and disturbances when undertaking something that requires such attention to detail and accuracy.
Whether you need a letter, minutes of a meeting, a report, witness statement or any other typewritten correspondence, just give us your handwritten notes or your digital audio recording, together with a brief of your requirements and we will create a professional looking document for your review. It doesn't matter if this is a one-off requirement or an ongoing regular or irregular need, we are here and happy to help.
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