Established in 2004 with thousands of hot tubs delivered and installed safely throughout the UK. We are an independent company importing from quality world class American manufacturers and selling direct to our customers nationwide, offering an unrivalled value and saving you (the customer) thousands!
We treat our customers as we would like to be treated, starting with excellent communication, fairness and transparency. We are the definitive family firm, organically growing over the last decade. We ran out of family members reasonably early(!) though we've typically recruited through family and friends ever since.
We treat our customers as we would like to be treated, starting with excellent communication, fairness and transparency. We are the definitive family firm, organically growing over the last decade. We ran out of family members reasonably early(!) though we've typically recruited through family and friends ever since.
Services
Exclusive UK partners of Master Spas, the World's no.1 hot tub & swim spa manufacturer, with 12 showrooms nationwide. Ahhh, it's hard to beat the calm and comfort of a hot tub. So, at The Hot Tub Superstore, we make buying and owning hot tubs and swim spas just as relaxing as using them. Getaway Lodge Series hot tubs are specifically developed to meet the needs of the holiday let market.
The Hot Tub Superstore are exclusive UK partners of Master Spas - America's largest hot tub and swim spa manufacturer. All Master Spa hot tubs are built in Fort Wayne, Indiana in their state-of-the-art 33-acre manufacturing campus. All hot tub models benefit from class-leading efficiency and exceptional build quality.
All of us at The Hot Tub Superstore are working hard to ensure you receive the best possible service. At this unprecedented time your order may unfortunately take longer to reach you as our delivery partners experience delays. Thank you for your patience and understanding. Water care products and parts can be ordered from our online shop here for mail order delivery.
The Hot Tub Superstore are exclusive UK partners of Master Spas - the world's no.1 swim spa manufacturer. All swim spas are designed and constructed in Master Spas' 33-acre manufacturing campus. Master Spas collaborate extensively with world-class triathletes and swimmers to design, test and further develop their products.
The Hot Tub Superstore are specialist suppliers to the Holiday Let market. Our Getaway Lodge series have been specifically developed by our manufacturing partner, Master Spas USA. Getaway Lodge models are perfectly suited to the demands of the commercial market: rugged one-piece construction, simplified controls, and full HSG282 compliance are just some of the specialist features.
Reviews (10)
Gavin Karkovskis
Jan 24, 2022
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We purchased our hot hub in December 2021, Matt and his team were superb throughout. They ensured we purchased the tub that met our family’s needs. Matt kept us up to date with the delivery and communication was fantastic. The tub was installed by lovely experienced people and they ensured everything was perfect before they left, giving us clear instructions. They have been at hand if we have had any questions since using the tub. Outstanding customer care.
Andrew Mellor
Dec 28, 2021
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Purchased my Evo 7 in 2015 from Ross, recently had a problem with the main board. The Tech guys were great they confirmed the part needed and so I would have in time for Christmas flew the part in from the states.
Took about a week, I fitted and had a few setup problems which the tech team were again very helpful in confirming the setting up.
Now running like new.
After 7 years many companies won’t give you the time of day not here, Great work thanks!
Took about a week, I fitted and had a few setup problems which the tech team were again very helpful in confirming the setting up.
Now running like new.
After 7 years many companies won’t give you the time of day not here, Great work thanks!
Mandy Pez
Dec 12, 2021
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We had a problem with the pH levels on our hot tub which led to our cover getting damaged due to a chemical imbalance. I contacted the technical team and dealt with Guy and I must say that his customer service level is second to none. He made sure he spoke to me either via video call or by a phone everyday for a week assisting me in what chemicals were needed to get the balance right.
After that I sent him a picture of the test strip until I was completely confident that it was right.
If you are having any problems at all with your hot tub do not hesitate to contact the technical team. Thank
After that I sent him a picture of the test strip until I was completely confident that it was right.
If you are having any problems at all with your hot tub do not hesitate to contact the technical team. Thank
Tracie Smart
Nov 18, 2021
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Jennifer Rowley
Nov 18, 2021
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Purchased a hot tub in 2013 and initially had good service and installation, however as time has gone on and things needed replacement or repair the service was lacking. They replaced a pump Dec 2020 tub still wasn’t working properly so I phoned and was told they would book another visit, Christmas and another covid lockdown in Jan 2021 and still no visit, I called again, chap came out wasn’t able to work out the problem said someone would come next week, no one turned up! Phoned again, different chap came out then, told me I should just get rid of the tub and purchase a new one, it couldn’t
Yvonne Salisbury
Nov 07, 2021
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OMG!!! Absolute Legend…
I Cannot thank Guy enough he has been an absolute star,, the support,patience and knowledge Guy has shared with and given me even over FaceTime has been outstanding,, Guy has most… definitely gone above and beyond my expectations.. I was experiencing issues with my water and realised I may be on chemical overload, but with Guys support I feel I’m now where I need to be and fully confident in water care and testing.. but also safe in the knowledge that Guy will always be available should I falter along the way in the future.. So if anyone reading this
I Cannot thank Guy enough he has been an absolute star,, the support,patience and knowledge Guy has shared with and given me even over FaceTime has been outstanding,, Guy has most… definitely gone above and beyond my expectations.. I was experiencing issues with my water and realised I may be on chemical overload, but with Guys support I feel I’m now where I need to be and fully confident in water care and testing.. but also safe in the knowledge that Guy will always be available should I falter along the way in the future.. So if anyone reading this
Marie White
Oct 25, 2021
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Worth the wait! The price was competitive as was the service. From start to finish and ongoing, the staff at Hot Tub Superstore were and are all outstanding. There is always somebody to answer your questions, pre and post sale. The gents that delivered the tub were undoubtedly the cream of the crop; they could not have done enough for us. A great experience throughout! Thank you.
Emma Sankey
Aug 24, 2021
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Great service from all at The Hot Tub Superstore.
We have recently bought a GL4 for our holiday let in South Wales. From advising me over the phone on which tub to buy, to arranging delivery, answering… questions I had a long the way and the team who came to install the tub everyone was really friendly and nothing was too much trouble.
I’m really pleased with the end result and find the online videos very helpful.
I would definitely recommend The Hot Tub Superstore and plan to use them again in the future.
We have recently bought a GL4 for our holiday let in South Wales. From advising me over the phone on which tub to buy, to arranging delivery, answering… questions I had a long the way and the team who came to install the tub everyone was really friendly and nothing was too much trouble.
I’m really pleased with the end result and find the online videos very helpful.
I would definitely recommend The Hot Tub Superstore and plan to use them again in the future.
Carol Hildrew
Aug 17, 2021
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Poor Customer Service. Ordered new cover February due to be delivered 4th June now 11 weeks past that date and still no cover. Told us they would keep us updated it is us that has done the chasing. One excuse after another from them. Don’t think they are been truthful with us. Supposedly held by customs but a coincidence it’s released as soon as… the Container ship that was stuck in the Suez Canal docks in the UK!!! We have a tub we can’t use and do they seem to care absolutely not. Sort yourselves out and tell us the truth you really don’t want me in your showroom
Alan Caldicott
Jul 18, 2021
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I can't speak highly enough of these folks. Bought our tub just over a year ago, the whole process was flawless, from the initial sales discussions and advice, through pre-delivery arrangements, delivery and set up, they really gave me confidence that I'd made a good decision. What I think really speaks volumes for them though is their after sales… service, I had an issue with my tub cover, which was resolved really quickly and without fuss through the exchange of photo's and phone discussions; Branden was so helpful and exceeded my expectations on resolution of the issue. In an age where
