We are a Microsoft Silver Partner, working with companies that have no in-house IT resource, as well as those who do have an IT team, but need extra resources for absences or projects. We have over 100 companies on our support plans from SMEs to large corporations with 10 million plus turnover, multiple locations and hundreds of active IT users.
Our clients come from a vast array of industry sectors, all relying on us for IT support. We are a team of ten, led by founder Martin Briggs, who has many years of active field engineering, as does our operations manager who leads the engineering team. Meet the team.
Our clients come from a vast array of industry sectors, all relying on us for IT support. We are a team of ten, led by founder Martin Briggs, who has many years of active field engineering, as does our operations manager who leads the engineering team. Meet the team.
Services
You've got an IT department or dedicated member of staff - our break fix plan gives you a back-up plan to cover sickness and holidays and extra resource when you need it for large or short timescale projects or maintenance work.
You have a member of staff who knows about IT and does this in addition to their main role - our break fix plan is a good starting point, with the option to add other elements, to provide backup, resource for projects and specialist expertise when required.
You have a member of staff who knows about IT and does this in addition to their main role - our break fix plan is a good starting point, with the option to add other elements, to provide backup, resource for projects and specialist expertise when required.
Our support service is based around a 1-month rolling agreement. We won't tie you in to a long-term contract, because we feel that the onus is upon us to maintain a level of service that you are happy with. We will agree a monthly retainer which covers a pre-set number of hours per month (minimum one hour) and how you want to use them.
We also provide a client portal so you can raise tickets and see all activity on your network, including open and closed tickets, plus any projects that we are working on. The plan includes our managed maintenance and 24/7 monitoring service so we always know how well your system is running. We will conduct a free audit of your current systems to determine how many PCs and servers you have, as well as the age and condition of the equipment.
All ad hoc support is provided at our standard onsite hourly rate of 80, regardless of whether we are providing remote or onsite support. The minimum charge for any telephone or remote support is half an hour with the minimum charge for onsite work being 1 hour. In most cases travel time will be billable for onsite work.
The starting point is to back up your data. The more robust your disaster recovery solution, the more quickly you can get back up and running. Without a disaster recovery plan to protect your server and other key PC's within your business, you will be looking at 1 to 2 weeks to get your business back to the same level of IT availability as you had before the disaster.
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