Direct Line Communications are outstanding providers of business telephone systems. Based in the North West of England, we have a UK wide customer base, but typically our clients are based in an area that covers Manchester, Liverpool, Chester and North Wales. We only work with the best of breed technologies and manufacturers for Hosted VoIP and business telephone systems.
All our staff are qualified to the very highest industry standards, giving you reassurance and peace of mind when you work with us. Established in 1992, our team is ready and able to assist you with all stages of office phone systems planning, design, installation and training.
All our staff are qualified to the very highest industry standards, giving you reassurance and peace of mind when you work with us. Established in 1992, our team is ready and able to assist you with all stages of office phone systems planning, design, installation and training.
Services
The company was founded nearly 30 years ago, created on the ethos that we could do better than our competitors, especially for customer service. We add value for customers and stakeholders, through the innovative and efficient use of platforms dedicated to the provision of telecommunications network services and products, through the drive and development of our team.
The Public Switched Telephone Network (PSTN) was the familiar landline telephone system set up for analogue voice communication, which became the most reliable method of making voice calls. Then, as we know it today, it has also become the main carrier for internet activity across the world.
Integrated Services Digital Network (ISDN) followed, allowing the digital transmission of voice, video and other services simultaneously, using the traditional PSTN network.By 2025, this traditional copper network will no longer support business lines or personal broadband.
Integrated Services Digital Network (ISDN) followed, allowing the digital transmission of voice, video and other services simultaneously, using the traditional PSTN network.By 2025, this traditional copper network will no longer support business lines or personal broadband.
The security of your premises is important. There's an increasing need for businesses to install CCTV systems and having a modern CCTV system is not only a powerful deterrent against people who would want to exploit your premises, but it will also give you peace of mind. Cat5 cabling has become increasingly popular for CCTV installations, which means you can view your premises from anywhere that you have data access.
Fibre offers exceptional speeds of up to 330 Mbps down and 30 Mbps up, in other words you can have broadband that is up to 40 times faster than ADSL used to be. You will be surprised how little it can cost. Unlike with other kinds of broadband service, the speed you get with FTTC doesn't depend on how far your premises are from the local BT exchange, but rather how far you are from the local cabinet, which is great news for many small businesses!
A computer network or data network is a telecommunications network that allows computers to exchange data. The physical connection between networked computing devices is established using either cable media or wireless media.
For our Cat5e and Cat6 Data Cabling Direct Line Communications utilise Excel which is a world-class premium performance end-to-end infrastructure solution - designed, manufactured, supported and delivered - without compromise.
For our Cat5e and Cat6 Data Cabling Direct Line Communications utilise Excel which is a world-class premium performance end-to-end infrastructure solution - designed, manufactured, supported and delivered - without compromise.
Reviews (10)
Paul Bayleyq
Jan 08, 2022
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After experiencing continuous problems with our previous telephone communications provider, we were all a little anxious! but since moving over to Direct Line Communications we have had a no-nonsense working phone system, which many companies do not appear to be in a position to provide. Direct Line`s service from start to finish has been outstanding throughout. Thank you to all involved.
Paul Bayley
Dragon Group
Paul Bayley
Dragon Group
Simon Harris
Dec 22, 2021
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I was introduced to Lynne during lockdown by a fellow BNI member.
It was clear from our first meeting that Lynne had a passion for helping people and not just servicing customers.
Since we met I have referred a few clients, some of which had already been in touch and gone quiet on her. However, I had no problem referring them again after seeing her passion and enthusiasm.
Each client has had a smooth transition from their existing supplier and first-class service from all of the employees at DLC Communications.
Their telephony has become stable and the number of complaints about poor service
It was clear from our first meeting that Lynne had a passion for helping people and not just servicing customers.
Since we met I have referred a few clients, some of which had already been in touch and gone quiet on her. However, I had no problem referring them again after seeing her passion and enthusiasm.
Each client has had a smooth transition from their existing supplier and first-class service from all of the employees at DLC Communications.
Their telephony has become stable and the number of complaints about poor service
Stephen Holmes
Jul 21, 2021
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Tumbi Estate & Letting Agents contacted Direct Line Communications to assists us with our phone systems. Tumbi were using multiple mobile phones, which was stressful and unreliable when trying to transfer calls.
Lee from Direct Line Communications attended our office to discuss our options. This was when it became evident that Direct Line Communications are unique. Lee helped us to work out our telecommunication goals and then implemented a plan to achieve them.
I'm proud of our new telephone system; the ease of accessing multiple numbers from one application is invaluable. Our calls are now
Lee from Direct Line Communications attended our office to discuss our options. This was when it became evident that Direct Line Communications are unique. Lee helped us to work out our telecommunication goals and then implemented a plan to achieve them.
I'm proud of our new telephone system; the ease of accessing multiple numbers from one application is invaluable. Our calls are now
Dorothy Roberts
Jan 08, 2021
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Excellent service all round. At Apple Transcription Ltd, we have to produce transcripts at an incredibly fast turnaround and so clear, easy communication is vital. Alan explained everything so clearly from the outset. The team couldn't do enough for us and we are delighted with our new system. All of our inbound and outbound calls now go through MS Teams, which means we can run our business from anywhere at any time, no matter who is calling or where we are. An ideal solution that doesn't cost the earth and is so simple to use. Thank you, DLC, for sorting this out for us!
Warren & Rowena Cahill
Dec 27, 2020
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We made the switch to DLC this year with the help of Alan Davies. The change over was seamless. Everything they promised was delivered and some. When lockdown happened we didn't have the correct phone messages and services to be able to divert calls to multiple people from home. After one phone call Tyler had put steps in place to ensure we do this. We hadn't even signed with them yet and was done in good faith. DLC are the only phone company I have dealt with in my 20+ years at the company that I would happily recommend to others. A professional outfit throughout!
Warren Cahill
City Glass Manchester
Warren Cahill
City Glass Manchester
Ewan Sturman
Nov 20, 2020
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I was worried about going with a smaller company for my telecoms might be an issue when it can to customer service. I was completely mistaken.
I had a broadband issue on Thursday which was sorted out by Liam over the phone in 20 minutes.
he talked me through what I needed to do to fix the issue. He was very patient and got the problem fix. I feel like a valued customer.
I had a broadband issue on Thursday which was sorted out by Liam over the phone in 20 minutes.
he talked me through what I needed to do to fix the issue. He was very patient and got the problem fix. I feel like a valued customer.
Graham Jones
Sep 18, 2020
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We have used Direct Line Communications for a number of years and the service they provide is second to none. They have always been very responsive with our ongoing requirements, in addition to suggesting new technology that will improve efficiency and reduce costs for our business. We know the team are always just a call away and that they can deal with anything we throw at them. I highly recommend Lynne and all the team at Direct line Communications.
Teresa Carnall
Aug 18, 2020
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I've just moved office and before now I've always had by phone and broadband from a national company without complaint. This time I decided to go with Direct Line Communications (DLC). The main reason was they offered a 12 month contract (the other provider could only offer 18 months).
Well, the saying 'you don't know what you're missing' definitely applies to to Direct Line Comms! The service is absolutely brilliant. Clear and constant communication throughout the whole process and not a call centre in sight.
Unfortunately there's a problem in connecting the fiber to my new office and DLC have
Well, the saying 'you don't know what you're missing' definitely applies to to Direct Line Comms! The service is absolutely brilliant. Clear and constant communication throughout the whole process and not a call centre in sight.
Unfortunately there's a problem in connecting the fiber to my new office and DLC have
Amy Fidler
Aug 01, 2020
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We had a few issues with our previous network provider and needed to change before our contract ended.
Alan sorted it all out for us gave us numerous options and made the whole process simple. He sorted it within a week and covered our exit fees with no hassle, I would not of known where to even start without Alan and direct line communications.
Thank you
Alan sorted it all out for us gave us numerous options and made the whole process simple. He sorted it within a week and covered our exit fees with no hassle, I would not of known where to even start without Alan and direct line communications.
Thank you
Sebastian Janney
Aug 30, 2015
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Direct Line organised new broadband connections for us after a difficult experience with our previous supplier. The work was completed on time, to the original budget and without any hitch at all. The result is a doubling of our prior broadband speeds and a far more stable connection.
Every contact with the company was handled promptly and professionally. I couldn't recommend them highly enough for any similar projects.
Every contact with the company was handled promptly and professionally. I couldn't recommend them highly enough for any similar projects.
