Here's the Diamond team and their clients to tell you a little more about our logistics operation. Despatchlab takes fulfilment and delivery to the next level. This smart solution lets you book, track and manage all your courier requirements, express parcels and shipments on one simple platform. But don't worry, this isn't a complicated tech platform-there's help at the end of the phone line to help make life easy for you!
Partnering with social enterprise non-profit B1G1, we're making a life-changing impact every day by embedding 'micro giving' into everything we do. That means for every member that joins our network, consignment delivered, and new account signed up, a global good cause or charitable initiative benefits.
Partnering with social enterprise non-profit B1G1, we're making a life-changing impact every day by embedding 'micro giving' into everything we do. That means for every member that joins our network, consignment delivered, and new account signed up, a global good cause or charitable initiative benefits.
Services
Diamond Logistics was founded in 1992 by Kate Lester to help SMEs with their delivery and storage needs. We started as a same day courier company with huge ambitions to scale. We've embraced new technological solutions to grow and improve our services - launching our own logistics platform, Despatchlab.
Diamond SameDay is like a fourth emergency service: in just one click or phonecall, we'll immediately send a courier to collect your parcel and take it straight to its destination. From life-saving medical equipment and essential mechanical parts to important court papers or legal documents, we'll treat your package with the care and attention it deserves.
Our Diamond Overnight & International service transports goods in the UK and across the world via road, air and sea. We connect you to carriers like TNT, DHL Parcel UK, Hermes, DHL, DX and more, with a multitude of delivery options managed by us. Fully integrated and online, we help you manage multiple shipments across multiple carriers, ensuring each delivery is efficient and cost-effective.
Diamond Logistics is your one-stop provider of delivery and fulfilment across the UK. We provide bespoke logistics services based on the needs of your business-whether you're looking for an express, same-day courier service, overnight or international delivery, or storage and fulfilment for your online business.
Do you need to add services to your business? Do you want to improve your existing operations, harness new technologies, secure great input rates with major carriers and be part of a bold, ambitious national network? You can scale-up your business and increase your turnover with great buying rates with all the major carriers, and harness the benefits of our powerful Despatchlab technology.
Reviews (10)
Gareth Thomas
Dec 10, 2019
Report
Very disappointing, not taking ownership of the problems of less than satisfactory drivers. It has pushed me to the limit writing this as its blame the customer all the time its not good enough. We are a business client experiancing a less than satisfactory service when things dont go to plan we are left to believe it can only be our fault for booking the delivery in the first place! Collections from us and face to face they are lovely people but we dont appreciate being fobbed off and charged for the delays inconvenience and lost parcels, still waiting to hear back having requested compensation
Ben Uzumaki
Jun 30, 2018
Report
Really horrible company to deal with. They have the worst possible staff you could ever imagine and worst possible staff who really don’t care about customers once money taken. I had the misfortune of being one of their unfortunate customers for just over 2 months and it’s regrettable to say the least. They claim to be an above cut courier company but use cheap carriers in the market and charge over the top prices to lose parcels and then forget about them. Systems are dated and no tracking and no communication. Why become a customer for them to collect your parcels to be given to other carriers
Duncan Jones
Jan 27, 2018
Report
I have been involved with Diamond Logistics for many years and highly recommend their services. Diamond go above and beyond (the extra mile!) and are deserving of their brand name!
An excellent business that is head and shoulders above other logistics companies.
With Kate Lester at the helm how could they not be? Kate's business attitude and approach to her customers and her hard working team across the UK is an inspiration!
Thank you Diamond Logistics!
An excellent business that is head and shoulders above other logistics companies.
With Kate Lester at the helm how could they not be? Kate's business attitude and approach to her customers and her hard working team across the UK is an inspiration!
Thank you Diamond Logistics!
Joanne Allen
Jan 23, 2018
Report
Terrible service, no customer care, damaged and lost parcels. So far diamond logistics in bournemouth have cost us money and our business reputation. They dont care about anything they claim. They dont help your business as advertised in fact the total opposite. Its all about money for these people. Still waiting for money owed to us for lost parcels, still waiting since the 14th December for an update on a parcel, we assume this is another lost item. Do yourself and your business a favour and stay well clear of this incredibly poorly run company.
Lara Bishop
Oct 22, 2017
Report
Dale Toovey
Sep 05, 2017
Report
Drivers very pleasant, however Diamond stopped collecting in our area with 2 days notice via email. Organising a collection was not easy and often resulted in items not being collected on time or at all.
Based on the very short notice of stopping collection, I would not recommend as it shows very little for customer loyalty and support.
Based on the very short notice of stopping collection, I would not recommend as it shows very little for customer loyalty and support.
Damon Meadowcroft Apex Direct Mail
Jul 19, 2017
Report
Neil Brown
Jun 28, 2016
Report
Bruce Hazelton
Dec 02, 2013
Report
Matt Davis
Sep 28, 2013
Report
I use Diamond for all of my courier needs - running a small business myself it's important for me to be dealing with people that I like and can trust, and that definitely applies to Kate and her team.
A quality service and excellent prices - I've also used their Warehouse service and can thoroughly recommend it.
I wouldn't hesitate to recommend Diamond Logistics to my friends or clients.
A quality service and excellent prices - I've also used their Warehouse service and can thoroughly recommend it.
I wouldn't hesitate to recommend Diamond Logistics to my friends or clients.
