Founded in 2001 in Arlington, Texas, Fortress Security configures and installs customized business and home security systems. Popular products include burglar alarms, surveillance cameras, and remotely accessible home automation systems, all supported with 24-hour wireless monitoring services for crime, fire, and medical emergencies.
With 17 years of experience in the security industry, owner Jerrod Smith has led his company to earn the Honeywell Dealer Council of Excellence and ITI/GE Americas Dealer Excellence Award. Although the company is based in DFW, home security services are also available to residents of Houston, with planned expansion to Austin, San Antonio, and throughout the state of Texas.
With 17 years of experience in the security industry, owner Jerrod Smith has led his company to earn the Honeywell Dealer Council of Excellence and ITI/GE Americas Dealer Excellence Award. Although the company is based in DFW, home security services are also available to residents of Houston, with planned expansion to Austin, San Antonio, and throughout the state of Texas.
Services
As members of the critical emergency services sector, we will be observing our responsibility of keeping you and your family safe by continuing to support our valued customers and offering our services to our local community. If your technician does not answer, your call will be returned by a Fortress Security technician immediately upon their first opportunity.
We are specialists in home and business security and automation offering state-of-the art professional monitoring services and with award winning technology - priced affordably. Our systems have the fastest 4G technology, Remote Access with Real-time Alerts and Remote Video Viewing. Simplify your security.
Whether your lifestyle is a family with kids, an on-the-go young person or couple, someone who loves gadgets, or a business looking for security solutions with one or multiple locations, Fortress Security has the products and technology for you. Turn on your lights, lock your doors, or arm your system with our Total Connect smartphone application.
For your peace of mind we have an interconnected network of five (5) U.L. Listed Central Stations equipped with the latest telephone, computer, and back-up power systems available to ensure total uninterrupted service to our valued customers. Our professionally trained, licensed and background checked staff is always on guard to respond to any emergency; holidays, middle of the night, weekends, 24 hours a day, 365 days a year!
Fortress Security systems go beyond just deterring crime. Life safety and home environment protection are crucial elements of a fully built security solution. These tools keep everything protected in your home or business. And if it's important to you, it's important to us. Reliability and accuracy are what you need in your first line of defense against fire.
Reviews (11)
Edward Green
Nov 05, 2021
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Mark Tate is a liar!!!!!!! I have been trying to contact the president of the company for 3 weeks he has blocked every attempt I've made. I sold me a camera system.that is out dated and super poor quality. I'm stuck in a contract for a year with guarantees and he refuses to honor them instead forcing me to buy something my contract already guarantees!!!! The most unethical person I've ever met in my life!!!!! Do not use this company or work directly with him!!!! He is super shady!!!!!!!
Rt Tbl
Nov 04, 2021
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My complaint concerns a home alarm system for which the initial contract was paid in full. Despite the system being out of service for the 2 years preceding my cancellation request, the contract was still paid in full. Notification was made prior to the 12/31/2020 contract end and yet Fortress Security continually bills me for these services. I… paid services through 7/21 and then contacted the company again requesting cancellation and refund of the overfilled amount. They indicate the contract has auto renewed and now Im on the hook for another year of service, despite no longer being in
Edward Green
Oct 29, 2021
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Andrea Garza
Aug 01, 2021
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Highly recommend Fortress Security, I never experienced any problems. The times my alarm went off (by accident), I received a phone call within seconds to assure everything was okay. Mr. Mark Tate was very friendly and helpful with any questions that needed to be answered. Thank you for your service.
Kathy Sams
Jul 24, 2021
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Shirley Forbes
Jul 06, 2021
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Good Shepherd Church
May 18, 2021
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Attention all customers or potential of Fortress Security. I was a customer for 8 years. We sold our home and I called a week before the closing to cancel my service on our closing date. Sever weeks later, I noticed my bank account had a payment taken out. I called and found out that when you sign up, if you don't specify you don't want an… automatic renewal, you will be contractually obligated for a full year service after your anniversary date. That means you will pay for services even after you move out and cancel. MAKE SURE YOU DO NOT CHOSE THE AUTOMATIC RENEWAL in your contract. I had
G. M.
Mar 04, 2021
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The installers, Henri and Darryl were outstanding. First, they were on time, courteous and professional. Second, they didn't leave until everything was perfect. They made us feel like were their only customer. Third, they didn't just install what was in the work order, they did their OWN security assessment for my family's safety. This led to some additions I had overlooked. Finally, I made a special request for my network that wasn't related to the installation - he figured it out and made it happen without hesitation- this crew and their company gets it done! Having had multiple systems in several
Max Ht
Jan 30, 2021
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Trinity Christopher
Sep 24, 2020
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This company is a racket. They do not clearly disclose the terms or costs of the system. Their customer service is greatly lacking. They are unwilling to work With their customers. They just want their money. And they tell you one price, when it comes time to make that change, they throw in extra fees and tell you their is nothing they can do about it. Your safety and that of your family is immensely important in our current times. That is not what Fortress security and their “Customer Relations Managers” are about.
Daniel Gaskey
Jun 24, 2020
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