Facegym

I saved up for this for months. It never worked properly and didn’t give me any results. After persevering with it to give it the benefit of doubt I contacted Facegym so many times and was told I would be called back. Customer Services never called me and I have been left with a very expensive tool that doesn’t deliver! I would like someone to contact me please as I see on other posts customers have been in the same situation and are now been contacted. This is dreadful customer services, please get in touch.

Was really disappointed when i purchased my online gym pass during the black friday sale and when i came to access what i thought was going to be pre-records to watch when convenient to me, they were actually live. I contacted cust services to ask for a refund explaining that i wasnt able to take part live, was told no refund allowed as the 48hr ‘cool of window’ had passed, despite me not having even accessed or taken part in any classes. So i now have a pass i wont use and im £35+ out of pocket. What happened to consumer rights?

I have ordered facegym pro. Its veey expensive but machine arrived faulty. I have contacted with customer service via email, phone no one helped me. Im with faulty machine and i have never seen that unhelpful customer service. They keep saying we will call you and so far no one did. Its very disappointed and very stressful to chase something you paid for it. Thats awful experience

Disappointed.
I made a booking over the phone with Kristine for Sunday 31st for me and two other friends. When I arrived to the place turns out she had booked us for the following Sunday. This is very unprofessional as my friends came all the way to London to try the treatments!
The ladies at the front desk promised i would get a call from the manager to reschedule the appointment today and no one has called ! On top of this when i call back no one knows about this situation!!
This is not the service I was expecting to get from Facegym and obviously won’t be recommending it to anyone.

Wow, this is a cool experience. My friend bought me the Express session for my birthday so I went in pretty blind, and it did not disappoint. Whatever vibrating machine they use on your face is wild, was like drinking polyjuice potion (where my HP fans at?). I do think the price is a bit steep for what it is, but I do plan on coming back - not being hyperbolic when I say my face was smooth as a baby!

Tiffany was wonderful. Highly recommend. My cheekbones look great (who knew!?) This is a one of kind experience. I'll be coming back again for sure!

Heffy did an AMAZING job relieving tension in my jaws and my shoulders. She made me feel relaxed and calm as she worked on me, and I did not want my time with her to end!! When she was done, I could noticeably see my face look thinner and my skin felt so healthy and fresh. Workers all wore masks and seats were sanitized between appointments.

I went to Face Gym because a few friends had recommended me going. Not really knowing what it was, I was very surprised to have an hour dedicated to face massaging, sculpting, and making my skin healthier. The place was relaxing and the woman who worked on me, Priscilia, did an amazing job. I now have regular sessions booked with her. It helped relieve the tension in my face, and my skin looks healthier after one session.

I first wanted to point out how incredible the staff here is. Everyone is so professional, friendly and talented. Marco, Heffy, and Tifaney have always been more than helpful and wonderful. The studio is always incredibly clean and welcoming. I tried this place for the first time two months ago and have been back multiple times. The service does wonders to my face. I always leave feeling rejuvenated, and my skin looks and feels incredible! I will continue to go to this place and truly would recommend this service to anyone. My mother recently came out to visit and I had to have her try it and she

The express workout is really handy for relieving post-flight fatigue and the staff is very positive/friendly. Would recommend.

Obsessed with this place! You will leave feeling refreshed, lifted and de puffed! Go here before an event to have your face sculpted perfectly before a night out. Can't wait to come back! Hayley did my service and I will go back to see her!

I've been training with Brooke Mendes at FaceGym since they opened this location. I Love how firm My face looks. My skin is glowing with the Vitamin C Serum and I notice My pores are more diminished. Thank you FaceGym!

I went for my first time on a Saturday afternoon and Brooke M. was my specialist. My treatment, Clean + Lift, was amazing in spite of me being almost 20 minutes late due to traffic. She treated me with kindness, explained each step before applying anything to my skin and checked on my overall comfort. It was a great first time! My girlfriend felt the same with her specialist as well. I cannot wait to book my next appointment.

Thanks Brooke!

I recommend 1.) visiting this place when you need a good lift before an event or 2.) making regular visits to start training your face muscles and such. BROOKE was wonderful. My experience was transformative and I noticed a wild difference after my session. I did the clean + lift workout. The treatment session was about 55 mins, it was therapeutic, and my skin was noticeably TIGHTER and more plump when I left!!! I'll definitely put them in my bi-monthly beauty rotation.

Positive: Professionalism
Amazingly professional treatment with Oana, I really enjoyed my treatment and interaction with her. Great therapist and super friendly person. I highly recommend.

Face Gym is really a game changer in the self-care stratosphere; they're literally offering the technique and tools to do it for yourself and not just a maintenance venue. It very much empowers individuals to take control of the vision they have for themselves, which is the reason they have a few bad reviews; it's the same people that expect gym results in one session. It's about discipline and repetition. Not a "one and done".

Despite seeing my results after the first appointment, my mother was skeptical saying it wasn't going to be better than ones she's

I booked two treatments for my mom and I here last Tuesday.
Unfortunately the day of they notified me that they didn't get the shipment they were expecting and ran out of CO2 shots! They offered us instead another (less expensive) treatment with an added shot of some sort.
At first I was sort of upset because we took the day off and made a day trip from Ventura. I was disappointed.
Later when I spoke with a manager, Marco, he explained to me that we were actually getting more, he was patient and kind and I totally appreciated it.
The treatments were awesome! Hayley was my 'workout

Poor customer service. Orders tons of stuff months ago and they have yet to even ship. Customer service will not respond to my inquiries.

Positive: Professionalism, Quality
First time at Facegym & I've already booked my 2 next sessions & one for my sister. Oana was amazing. I left feeling very relaxed & tension in my face had been melted away. All the staff were very friendly & the studio was super clean. Highly recommended!!

I bought Face Gym Pro few months ago. After one month of use it practically stopped working. Waste of money and time.

Product was delivered late. Emailed requesting cancellation of the order. Correspondence was not responded to and parcel delivered a few days later. It arrived with items missing from the parcel. I have returned it and still awaiting refund for the money. Delivery and return fees were not offered to be reimbursed given the poor customer service. Overall very disappointing and still awaiting a refund. Please make sure you consider the very poor customer service and potentially loss of your money.

HOSTILE STAFF Awful experience at Selfridges, Oxford Street. Dealt with Rachel at the counter for a booking. Even though a slot was available she refused to book me in immediately as she said “she needed to go somewhere first” but I was assured she would book me in when she got back. I asked could I not be booked in right away as it took so little… time to do this but I was given the feeling I shouldn’t be bothering them in a rather hostile manner. When she returned, I was bluntly told that the slot had gone and that it was all my fault. I requested to speak to her manager

You go to the gym to get your muscles pumped but have you forget about your face?

Ever since wearing Invisalign, my headaches getting worst. I would wake up many times at night just to tell myself keep my jaw opens to relax. Muscle relaxer works but not for long term usage.

I would like to try face deep muscles work as recommended by my orthodontist.

I am not going to sugar coating here, if you need serious deep tissue moment on your jaw, you should sign up for "The Signature" program.

I had Jocelyn who acknowledges how tense my jaws are and when I almost given up, she won&apos

I was a bit surprised of the choice of loud fast music being played as it didn’t give a very relaxing vibe. My therapist was nice and the face massage was quite good, and I liked some of the hydrating products. I did feel afterwards that I needed an exfoliation as my skin was shedding from all the oil and rubbing. The electric roller balls were a good experience, but in all not sure it was worth the high cost.